Charlemont, MA 01339 • (26 miles) • Full Time • $17.00 / hr • 10/7/2026

Night Call Center Representative: Are you passionate about the outdoors and delivering unforgettable guest experiences? Join the team at Berkshire East this Winter as a Guest Experience Representative in our Call Center, where you'll play a key role in welcoming and supporting guests as they explore our adventure-filled destinations in the beautiful hills of Charlemont, Massachusetts. As our night time Call Center Representative, you'll assist guests with questions, bookings, and on-site needs - ensuring every interaction is friendly, informative, and efficient. You'll also work closely with departments across the company to help create seamless, high-quality experiences for all who visit. We're a company that values both guest satisfaction and employee well-being. In this role, you'll be