Deliver simple solutions to complex problems as a Unified Communications Engineer at GDIT. Here, you'll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you'll make the end user's experience your priority and we'll make your career growth ours.
At GDIT, people are our differentiator. As a Unified Communications Engineer you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Unified Communications Engineer joining our team to support our intelligence customer in St. Louis, MO or Springfield, VA. (Springfield, VA is preferred)
HOW A UNIFIED COMMUNICATIONS ENGINEER WILL MAKE AN IMPACT
JOB PROFILE SUMMARY
Designs and defines system architecture for new or existing computer systems. Coordinates system development to include design, modeling, security, integration, and formal testing
GDIT JOB DESCRIPTION:
Contributes to completion of specific engineering programs and projects
Develops solutions to a variety of complex engineering problems
Perform complex systems design, development, and integration from the start of a systems life cycle to the end
Oversees complex infrastructure including installing, configuring, testing, and maintaining operating systems, application software, and system management tools
Performs complex systems modeling, simulation, and analysis
Performs continual maintenance and provides complex solutions for security, backup, and redundancy problems
Prepares and maintains documentation for processes and procedures related to engineering projects
Maintains current knowledge of rapidly changing technology
May coach and provide guidance to less-experienced professionals
May serve as a team or task lead
Responsibilities:
Collaborate with customer management staff and GDIT management to coordinate and implement system level changes and activities, demonstrating the ability to make rational and objective judgments based on facts, information, and company procedures.Support Tier 2 and 3 operations by assessing severity, prioritizing tasks, and considering risks and alternatives. Take ownership of support issues and work towards successful resolution with customers.
Provide technical assistance and support as a core member of the engineering team, actively participating in non-standard voice operations and collaboration tools.
Oversee the daily operations of approximately 18500 customer phones across multiple systems, ensuring efficient and reliable performance.
Manage projects related to the deployment of new collaboration tools like Microsoft Teams, Telephony infrastructure, including Cisco Unified Communications Manager, Cisco Unity Connection, Cisco IM&Presence, Cisco Agent Desktop for Cisco Unified Contact Center, Cisco Meeting Server (CMS), Cisco TelePresence Management Suite (TMS), Cisco Jabber, VoIP endpoint deployment, and ongoing upgrades and improvements to existing systems.
WHAT YOU'LL NEED TO SUCCEED:
Qualifications:
Strong understanding of Unified Communications design, requirements, and functions.
Expert-level technical proficiency in Unified Communications system administration.
Experience with various collaboration tools such as Cisco Jabber and/or Microsoft Teams, Call Manager 12.5 or higher, with expert-level proficiency in utilizing Bulk Administration Templates and Tools.
Coordinate with source data custodians to understand the data required for specific requirements.
Expert-level proficiency in MS Excel and other data manipulation tools to logically sort, reference, analyze, and correlate data from multiple non-standard sources.
Develop and execute detailed Standard Operating Procedures (SOPs) and documentation in the areas of Unified Communications Engineering.
Conduct integration proof of concept testing as required.
Provide weekly status reports to managers and stakeholders.
Strong expertise in WAN network facilities and protocols.
Demonstrated attention to detail and a logical approach to manipulating large data sets.
Excellent interpersonal, oral, and written communication skills.
Education/Equivalent:
Bachelor's Degree in Computer Science, Engineering, or a related technical discipline, or an equivalent combination of education, technical training, or work/military experience.
Experience:
5+ years of related systems engineering experience in Unified Communications.
Location: Customer Site
US Citizenship Required
GDIT IS YOUR PLACE:
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays
#RoverGSS
Work Requirements
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Years of Experience
5 + years of related experience
* may vary based on technical training, certification(s), or degree
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Certification
Travel Required
None
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Citizenship
U.S. Citizenship Required
Salary and Benefit Information
The likely salary range for this position is $110,500 - $149,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
About Our Work
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.