At Houston Methodist, the Risk Management Liaison position is responsible for developing and managing a risk management program to maintain a safe environment and ensure that the organization is able to fulfill its mission and continue providing quality patient care to the community. This position is responsible for advising management on all potential sources of loss and making recommendations to improve patient care and reduce or minimize losses. The program shall include systems to identify, control, and administer risk reduction efforts. This position assures compliance with accreditation and regulatory agencies requirements.
PEOPLE ESSENTIAL FUNCTIONS- Collaborates with Houston Methodist Risk Management to develop risk monitoring and reduction programs. Provides leadership in the review of system and entity policy and procedures.
- Works closely with department leaders and Patient Liaisons to identify and address potential risk opportunities that may impact the customer experience.
SERVICE ESSENTIAL FUNCTIONS- Develops and provides training and education programs for leadership, medical staff, and staff to improve patient care and reduce losses.
- Promotes and leads performance improvement activities throughout the hospital including reporting such activities. Assists in the peer review process, as assigned. Conducts chart review, generates reports, and presents performance information to the appropriate medical staff departments and/or committees.
QUALITY/SAFETY ESSENTIAL FUNCTIONS- Investigates, analyzes and documents actual and potential risks. Assesses the liability and probability of legal action. Notifies management of potentially compensable events and coordinates communication with Houston Methodist Risk Management. When warranted, in conjunction with quality management, initiates and conducts root cause analyses (RCA's) and internal audits (IA's), as appropriate. Collects, organizes and disseminates data to appropriate persons including preparation and presentation of reports as required. Reports data to external agencies as needed.
- Administers the risk management program on a day-to-day basis to include a system for risk identification, investigation, and reduction. Develops and implements a plan for reviewing, trending, and reporting risk management occurrence reports and reports generated from Houston Methodist Risk Management.
- Responsible for ensuring compliance with accreditation standards and regulatory agency requirements; applies current knowledge of accreditation and regulatory agency requirements. Participates in regulatory and accreditation surveys.
- Designs and implements an organized record keeping system for essential/critical documents (i.e. potential claims, claims, reports and patient/medical staff matters) that provides ease of retrieval by management, in the absence of the Risk Management Liaison. Assures all files are protected from tampering.
FINANCE ESSENTIAL FUNCTIONS- Participates in cost reduction efforts by making recommendations to mitigate risk.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS- Designs, develops, and implements project plans related to risk management initiatives. Manages reporting of these projects/measures to internal departments/committees and/or outside agencies, as needed. Provides oversight for these projects to ensure desirable outcomes are met.
- Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development in risk management.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
EDUCATION- Must meet one of the following requirements:
- Bachelor's degree in nursing
- Master's degree in a clinical discipline
- Juris Doctor (JD)
WORK EXPERIENCE- Three years of hospital quality management, risk management, insurance, claims or legal experience
LICENSES AND CERTIFICATIONS - REQUIRED- RN - Registered Nurse - Texas State Licensure and/or Compact State Licensure -- For RNs within 60 days OR
- RN-Temp - Registered Nurse - Temporary State Licensure -- For RNs within 60 days OR
- NOCR-NRM - Not a Credential - For Non-Clinical Risk Management -- For non-RNs
LICENSES AND CERTIFICATIONS - PREFERRED- ARM - Certification In Risk Management
- CPHRM - Certified Professional in Healthcare Risk Management (AHACC)
- or other risk management certification
KNOWLEDGE, SKILLS, AND ABILITIES- Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
- Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
- Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
- Knowledge of risk management methodologies & principles
- Knowledge of accreditation and regulatory requirements
- Computer proficiency to complete job duties independently
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
- Uniform No
- Scrubs No
- Business professional Yes
- Other (department approved) No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
TRAVEL**
**Travel specifications may vary by department**
- May require travel within the Houston Metropolitan area No
- May require travel outside Houston Metropolitan area No
Company Profile:
Houston Methodist The Woodlands Hospital opened in June 2017 as the eighth hospital in the Houston Methodist system. This 267-bed, 725,000-square-foot, full-service, acute-care hospital offers many of the same services as our flagship hospital in the Texas Medical Center. Also, on the beautiful hospital campus, located at the intersection of Interstate 45 and Texas State Highway 242, are two medical office buildings, which include a Breast Care Center; Cancer Center; infusion center; heart and vascular services; neurology; orthopedics and sports medicine; rehabilitation services; wellness services; an outpatient laboratory; and several other multispecialty physician practices. In January 2022, Houston Methodist The Woodlands opened Healing Tower a $250 million expansion project that added 106 beds, focused on medical-surgical and women’s services, and provided nine operating rooms. The project also included the expansion of the endoscopy center, emergency department and diagnostic imaging department with an enhanced neurodiagnostic and interventional center.
Houston Methodist is an equal opportunity employer inclusive of women, minorities, disabled persons and veterans.
Equal Employment Opportunity
Houston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.