We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important.
GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.
We think. We act. We deliver. There is no challenge we can't turn into an opportunity. And our work depends on proven
Data Analysis with experience in
Customer Centric thinking, to drive
Organizational Change and improved
Service Delivery at the State Department in the Washington DC capitol Region. The location is Washington, DC. Telecommuting is supported.
At GDIT, people are our differentiator. In your data business analysis role, your typical day will include:
- Analysis of customer needs and research on a variety of services.
- Data analysis of deferent, large, and complex data sources.
- The use of data to develop Operation Value Streams (OVS) for the discovery of opportunities for service delivery improvements.
- The formulation of problem statements for the identification of opportunities for service delivery improvements.
- The identification of data backed Personas associated with services and value streams.
- Analysis of implemented opportunities to assess their impact on service delivery improvements or increase of customer satisfaction.
- Support of organizational changes that are required to improve service delivery.
- Strong communication skills, comfort in public speaking and briefing.
- Out of the box problem solving.
WHAT YOU'LL NEED:
- A Bachelor of Arts/Bachelor of Science degree, preferably in Computer science or Information Technology
- Five (5) years of proven experience in data analysis, data collection, and data presentation, involving large, complex systems.
- Five (5) years of proven experience in data visualization.
- Five (5) years of proven experience in data backed decisions that drives organizational change.
- Proven experience in understanding issues, their associated root cause (the "why" behind the data), and the ability to clearly articulate them to others.
- Proven experience correlating data to customer needs to derive positive change.
- Proven experience developing problem statements and data driven Operations Value Streams (OVS) to derive opportunities for service delivery improvements.
- Understanding concepts of Customer Centric thinking when analyzing User Experience to derive positive change.
- Excellent verbal and written communication skills
- Must hold an active Secret Clearance
Experience in any of the following is a plus: SAFe/Agile experience; ServiceNow experience; UiPath or the equivalent Automation experience; Organizational Change experience; Predictive analysis experience
Work Requirements
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Years of Experience
5 + years of related experience
* may vary based on technical training, certification(s),
or degree
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Certification
None - N/A
Travel Required
Less than 10%
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Citizenship
U.S. Citizenship Required
Salary and Benefit Information
The likely salary range for this position is $89,250 - $120,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
About Our Work
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.