Seize your opportunity to make a personal impact as a Service Delivery/Customer Engagement Manager supporting our intelligence customer. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.
At GDIT, people are our differentiator. As a Service Delivery/Customer Engagement Manager you will help ensure today is safe and tomorrow is smarter. Our work depends on a TS/SCI cleared Service Delivery/Customer Engagement Manager joining our team to support our intelligence customer in Springfield, VA.
HOW A SERVICE DELIVERY/ CUSTOMER ENGAGEMENT MANAGER WILL MAKE AN IMPACT
In this position a typical day includes:
The User Facing and Data Center Services (UDS) program provides data center services and support to NCE/NCW. The program relies on our Service Delivery team to build and maintain customer relationships and ensure customer satisfaction. Service Delivery Managers (SDMs) are assigned to specific mission area's supporting numerous customer programs across the agency. The Service Delivery Manager is responsible for efficient oversight and management of customer issues, requests, initiatives, metrics, and projects, in addition to tracking and understanding customers' future IT needs roadmaps. The Service Delivery team is comprised of project managers whose primary responsibility is to serve as the primary POC for our customer base. The selected candidate will interface with various stakeholders to include, but not limited to, engineers, government and senior leadership, vendors, and other departments/groups internal and external to the program. The selected candidate will have strong customer service and communication skills, be organized and comfortable with public speaking and briefing, and will be proactive and proficient at out of the box problem solving.
EDUCATION: BA/BS
EXPERIENCE: 5+ years of related experience
REQUIRED SKILLS:
• TS/SCI cleared
• Understanding of the NCE/NCW mission and experience with GEOINT systems
• Highly organized with the ability to strategically think about operational needs and opportunities, while always taking a customer and partner-centric approach
• Must demonstrate familiarity (technical and performance requirements) with customer IT systems and segments
• Experience in systems engineering and roadmap development in support of customer initiatives and requirements
Understands the "why" behind customer needs and can clearly articulate it to others
• Ability to inspire and work collaboratively with individuals of highly diverse cultures in a global and virtual environment and effectively communicate technical issues in a non-technical manner
• Excellent troubleshooting and problem-solving skills involving large, complex systems
• Possess strong analytical, organizational, and decision-making skills
• Excellent verbal and written communication skills
• Skilled in working with Federal customers in classified areas
DESIRED SKILLS:
• SharePoint Design
• Microsoft Office Products (Excel, PowerPoint, Project, Word)
• Service+/ServiceNow (Service Request and Analytics modules)
• Project Management/Agile experience
• Requirements Management experience
• Supervisory experience
Location: On Customer Site
US Citizernship Required
GDIT IS YOUR PLACE:
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays
#RoverGSS
Work Requirements
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Years of Experience
5 + years of related experience
* may vary based on technical training, certification(s), or degree
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Certification
Travel Required
None
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Citizenship
U.S. Citizenship Required
Salary and Benefit Information
The likely salary range for this position is $111,350 - $150,650. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
About Our Work
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.