IT Mart Team Lead/Supervisor
The IT Mart Team Lead manages a team of Systems Administrators that are responsible for providing Account Management Services to Department of State consolidated accounts. Supervises the creation, modification and management of all Department of State accounts, as well as the creation and modification of SNAP cards. The IT Mart lead also ensures that staff are trained and equipped to provide initial mobile and laptop support at tier 1 level.
HOW AN IT MART TEAM LEAD WILL MAKE AN IMPACT
- Supervises assigned technical support staff in support of networked and stand-alone computer users and systems
- Plans, prioritizes, and schedules IT Mart activities to ensure continuity of service
- Develops and trains IT Mart staff
- Analyzes IT Mart activities and develop tools and process improvements to optimize service
- Supervises staff in recognizing, identifying, isolating, and resolving problems with information systems products and services
- Simulates or recreates user problems to resolve operating difficulties
- Recommends systems modifications to reduce user problems
WHAT YOU'LL NEED TO SUCCEED:
• Education: Bachelor of Arts/Bachelor of Science
• Required Experience: 5+ years of related experience
• Required Technical Skills:
- Systems Administration
- Desktop Support
• Security Clearance Level: Secret
• Location: On Customer Site
• US Citizenship Required
GDIT IS YOUR PLACE:
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays
#GDITLife #WeAreGDIT
Work Requirements
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Years of Experience
5 + years of related experience
* may vary based on technical training, certification(s), or degree
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Certification
Travel Required
Less than 10%
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Citizenship
U.S. Citizenship Required
Salary and Benefit Information
The likely salary range for this position is $89,250 - $120,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
About Our Work
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.