SUMMARY OF POSITION:The Guest Services Specialist serves as the first point of contact for visitors and callers. The will provide general office support with a variety of clerical activities and receptionist-related tasks.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Answers telephones and directs the caller to the appropriate associate.
- Greets and directs visitors to the company.
- Takes and retrieves messages for various personnel.
- Receives, sorts and distributes incoming mail.
- Coordinates the pickup and delivery of express mail services (Fed Ex, UPS etc)
- Opens builder contracts in real estate closing software.
- Monitors general office e-mail and forwards email to appropriate individual.
- Assists with other related clerical duties such as photocopying, scanning and filing.
- Maintain closing calendar board and keep it updated.
- Send title docs out to lender/realtors.
- Log in key packages and distribute to appropriate files.
- Greet all incoming guests and obtain driver’ s license/passport copies.
- Clean and maintain cleanliness of all conference rooms and office space.
EXPERIENCE, SKILLS, KNOWLEDGE:- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to multitask and prioritize tasks effectively.
- Knowledge of Microsoft Office Suite
- Bilingual candidate would be a plus.
- Professional appearance and demeanor.
PHYSICAL DEMANDS:While performing the responsibilities of the job, the employee is required to talk and hear. Vision abilities required by the job are close vision. The employee is often required to sit and use their hands and fingers to handle, feel, and operate office equipment such as a computer, copier, and office supplies.
In addition, the employee is occasionally required to stand, walk, reach with their arms and hands, and to stoop, kneel or crouch. Reasonable accommodation can be made to enable employees with disabilities to perform the described essential functions of the job.
Note: This document describes the minimum, essential duties, responsibilities, skills, abilities, effort, and working conditions of the position. It in no way implies that these are the only functions to be performed by the incumbent. Workers are required to follow any other job-related instructions and to perform any job-related functions requested by a supervisor or manager. Successful performance requires that the incumbent possess and utilize the abilities and skills described. All functions are subject to reasonable modification to accommodate individuals with disabilities. Some functions may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or others.
Equal Opportunity Employer