What's in it for you
- Free tickets for your family & friends
- Retail & Food & Beverage discounts
- Comprehensive benefits package including medical, dental, vision, 401k, Employee Stock Purchase Plan
- Generous paid time off (Vacation, Sick time, Holidays, Bereavementand Jury Duty)
- Bonus eligible
- Exclusive employee parties and events for you and your family
- Reciprocal admission ticket program with area attractions
KEY DUTIES AND RESPONSIBILITIES:
- Establish standards for personnel performance and customer service
- Establish practices that increase guest satisfaction to drive revenue while controlling labor and other costs
- Make recommendations to improve service and ensure more efficient operation
- Maintain Housekeeping standards through daily inspections
- Hire, train, and schedule staff effectively taking into account business levels during peak and off - season periods
- Coordinate work activities among departments
- Conduct employee meetings to share information, and keep the lines of communication open with staff and peers in the hotel
- Investigate complaints regarding housekeeping service and equipment, and take corrective action
- Submit all period end reports including inventory in a timely manner
- Inventory stock and submit requisitions to ensure adequate supplies
- Develop and maintain “Deep Cleaning” schedule
- Submit a weekly and monthly forecast to the accounting office
- Evaluate records to forecast department personnel requirements
- Responsible for processing of “Lost and Found” items
- Fulfill the responsibility of the Manager on Duty “MOD” when scheduled
- Other duties and responsibilities as assigned
ORGANIZATIONAL RELATIONSHIPS:
- Reports to Lodge General Manager
SKILLS AND QUALIFICATIONS:
- High school diploma or equivalent
- Associates degree preferred; hospitality or related field
- Two to five years of progressive experience in housekeeping management
- Strong written and verbal communication skills
- Knowledge of OPERA-PMS software desired
- Must be able to speak, understand, read and write in English
- Strong analytical skills, ability to effectively identify issues and propose solutions
- Ability to communicate with team members and guests in a professional manner
- Ability to effectively motivate, develop, train, and direct other staff
- Must be able to work days, nights, weekends, holidays and other shifts as needed
- Valid driver’s license and clear driving record
Salary range is $60,000 - $70,000 per year