Continuous Improvement Manager (LPS)

Role Purpose Statement

As the Continuous Improvement Manager for LSG Sky Chefs, you will play a pivotal role in ensuring the MSP Customer Service Center consistently delivers exceptional service while optimizing efficiency and productivity.

Main Accountabilities

• Implement and drive continuous improvement across CSC in close coordination with management staff
• Implement LSG Production System for CSC in line with corporate and regional policies
• Ability to teach the principals of lean and other process improvements and provide training as required within area of CSC (for example, Kaizen events)
• Support CSC in the implementation of Regional Operational Excellence Strategy, guidelines, and policies
• Support CSC management teams to achieve business targets (KPI’s)
• Define continuous improvement targets together with the management staff and report performance against set operational objectives
• Analyze cost reduction potential; Accountable for settling and delivering budget results related to productivity/process improvements
• Report on KPIs for quality, productivity costs, and service delivery
• Ensure communication and know-how sharing processes between CSCs in the country/region
• Identify and train CSC departmental management and core employees on production system methodology and lean principles

Knowledge, Skills and Experience

• Bachelor’s degree, preferably in Industrial/Process Engineering or equivalent experience required
• In addition, five to seven years experience in developing and implementing production/process methods and with at least three to five years experience in a manufacturing/automotive industry required
• Effective workshop facilitator skills required; experience in leading teams, driving change and delivering results
• Knowledge of lean concepts including Toyota Production System principles required
• Proven track record in Lean manufacturing and success in implementation of redesigned processes
• Six Sigma Black Belt, Green Belt or Lean Master Certification preferred
• Knowledge of Total Quality Management and Change Management experience is preferred
• Strong analytical and problem solving skills
• Sound delegation skills accompanied with effective ability for follow-up
• Proficient with windows based software
• Excellent communication skills (verbal and written); ability to effectively interact with all levels of the organization