Job Title: Credit Collections Specialist I
Location: Batesville, IN. HYBRID (3 days onsite, 2 days remote)
Pay Rate: $22/Hr.
Responsibilities:
• Complete daily activities as prioritized by GetPaid
• Contact customers on delinquent accounts for resolution and payment and record all activities in GetPaid notes.
• Understand customer profiles and their related sensitivities.
• Communicate account delinquency information to respective Sales personnel as outlined by the standard collections and escalation process
• Resolve unidentified payments that have been assigned to the account.
• Resolve within the prescribed time frame those AIR related Dispute that have been assigned to the account.
• Review credit limit and risk issues with the Credit Supervisor and make recommendations regarding limits, terms, and risk category.
• Maintain daily Pending Order and On-Hold reports.
• Issue requests for refunds of cash on account or credit memos as needed.
• Review Dispute documentation provided by cash application or the customer, and assign the Dispute to the appropriate internal owner.
• Enter note into Get Paid and provide sufficient information to the owner.
• Contact customers regarding unidentified Disputes, determine the reason, secure additional documentation as needed and assign those to the proper owners.
• Contact internal owners for resolution of Disputes that are not being cleared on a timely basis.
• Work with internal departments (Pricing, Customer Service, Marketing, Sales) to research, provide support in obtaining additional information, and assist in payment if due.
• Manage the Dispute (GetPaid) email box, ensuring that the email is forwarded to the proper individual/ team, if it is not for work that is completed by the team
• Identify repetitive issues and communicate those to the proper owners to facilitate root cause analysis and cure.
• Develop strong working knowledge of customer base and company organizational structure.
• Support the training and process improvement effort.
• Participate in the performance review process.
• Achieve past due percentage and DSO related goals.
• Escalated problematic accounts to the collections supervisor with an explanation of the issues and request assistance
• Support the training and process improvement effort.
Required Experience:
- Must have Microsoft Office background
- Must have some Accounts Receivable ERP experience(if not the ones listed).
- Must be comfortable communicating with customers directly by phone.
• Bachelors degree or equivalent work experience.
• 2 years of successful experience in commercial collections.
• Proficient in using JOE and GetPaid preferred.
• Proficient in using Microsoft Office suite.
• Experience in Collections process improvements.
• Excellent customer communication skills with high proficiency in speaking and writing the local business language.
• High level ability to influence and negotiate.
• Excellent problem solving, and customer service skills.
• Functional knowledge of the accounts receivable and collections processes.
• Highly organized with strong follow-up, documentation, and multitasking skills.
• Results driven with a dynamic personality.
• Ability to handle stressful situations and meet strict deadlines.
• Adaptable to new ideas and ways of accomplishing tasks
• Ability to work in a team environment
If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –Manpower, Experis, Talent Solutions, and Jefferson Wells– creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.