We are seeking an experienced Project Manager with 12 to 16 years of experience to join our team. The ideal candidate will have expertise in Conversational Content Conversational UI Amazon S3 Amazon Lex Amazon Dynamo DB Amazon Connect and Amazon CloudWatch. A strong background in Finance and Accounting is essential. This hybrid role requires day shift work with no travel.
Cognizant’s ‘Customer service Transformation’ team is part of Cognizant’s Enterprise Platform Services (EPS). This is transforming rapidly, thanks to expanding digital technologies, AI-driven self-service, and the adoption of cloud. Contact centers have re-shaped into experience centers that deliver pro-active, hyper-personalized services. At Cognizant, you will join a dynamic team that helps create a contact center that remodels traditional customer journeys, selects the right platforms and infuses next-gen technologies to drive better business outcomes for our clients.
Role: Amazon Connect Developer
Location: Ijamsville - MD
Experience: 12+ Years
Salary and Other Compensation:
The annual salary for this position is between $110,000/Year to $130,000/Year depending on the experience and other qualifications of the candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Responsibilities
- Lead the planning and execution of projects involving Conversational Content and Conversational UI.
- Oversee the integration and management of Amazon S3 Amazon Lex Amazon Dynamo DB Amazon Connect and Amazon CloudWatch.
- Provide strategic direction and ensure alignment with financial and accounting domain requirements.
- Coordinate with cross-functional teams to ensure project milestones are met on time and within budget.
- Monitor project progress and implement necessary adjustments to ensure successful outcomes.
- Facilitate communication between stakeholders to ensure project objectives are clearly understood and met.
- Develop and maintain comprehensive project documentation including plans reports and risk assessments.
- Ensure compliance with industry standards and best practices in Finance and Accounting.
- Conduct regular project reviews and provide updates to senior management.
- Identify and mitigate potential risks to project success.
- Foster a collaborative and productive team environment.
- Utilize project management tools and methodologies to track and report on project performance.
- Drive continuous improvement initiatives to enhance project delivery and outcomes.
Qualifications
- Possess strong technical skills in Conversational Content Conversational UI Amazon S3 Amazon Lex Amazon Dynamo DB Amazon Connect and Amazon CloudWatch.
- Demonstrate extensive experience in Finance and Accounting domains.
- Exhibit excellent project management and organizational skills.
- Show proficiency in coordinating cross-functional teams.
- Have a proven track record of successful project delivery.
- Display strong communication and stakeholder management abilities.
- Be adept at risk management and problem-solving.
- Maintain up-to-date knowledge of industry standards and best practices.
- Be capable of working effectively in a hybrid work model.
- Demonstrate the ability to manage multiple projects simultaneously.
- Show commitment to continuous improvement and professional development.
- Possess strong analytical and decision-making skills.
- Exhibit a proactive and results-oriented approach.
Certifications Required
PMP or PRINCE2 certification AWS Certified Solutions Architect Certified Public Accountant (CPA)