Retail Concierge (Part Time)
*US AMR-Jones Lang LaSalle Americas, Inc.
Manhattan Beach, CA
Posted 10/2/2024
Part Time
We are currently seeking a Part TimeRetail Conciergeto join our Experience Management (XM)team.
A Retail Concierge is the primary point of personal contact for guests seeking information, service, assistance and recommendations while visiting the Property. This position serves as the primary point of engagement for guests who are seeking information to plan their shopping and dining experience. This includes staying up-to-date on the latest details for and promoting upcoming in-center and retailer events. The right candidate will have a passion for fashion, culture, food and wine, art, and music! The Retail Concierge is encouraged to not only be an expert on the property, but also on the local cultural scene! This individual will demonstrate a passion for and understanding of providing service at a VIP level to include ensuring guest expectations are not only met, but exceeded, and each experience is memorable. A Retail Concierge must be able to provide service in-person, over the phone, through email, online and digitally through a variety of social media outlets (Facebook, Twitter, Internet, and Apps).
Specific Job Functions:
Guest Services
Maintains a strong knowledge of offerings at the property and can guide guests to appropriate merchandise, dining options, gift ideas, etc.
Informs and suggests opportunities to engage guests in center-wide retailers, events, theatre, spas and restaurantsavailable at or around the property
Performs services requested including reservations for dining, travel, entertainment, rentals, gifts, sporting events, etc. This may require running errands away from the Concierge Desk at the Center or light event planning
Responds to guests via phone, email, property website, Facebook, Twitter, and other social media outlets
Marketing Assistance
Creates property marketing collateral which may include newsletters, signage, e-blasts, social media posts, etc.
Develops strong working relationships with building management, tenants, other building service providers, retailers, restaurants, hotels, and other area businesses
Partners with the on-site property management team, including carrying out marketing and service initiativesand goals, including promotional and rewards programs for mall guests
Assist in coordinating special events and programs to support merchandising efforts to the level necessary as outlined in the strategic plan; work with retailers to involve them as appropriate
Assist in maintaining digital media programs and website (as applicable)
Job Qualifications, Education and Experience:
Thinks creatively to resolve all customer concerns, and anticipate their interests in services, amenities,programs & events while visiting the property
Possesses strong working knowledge of Microsoft Outlook, Facebook, Twitter, Internet, App based programs
Able to use a computer, iPad, cell phone, access Facebook, Twitter, and Apps frequently each day
You’ll have a proven track record of results as we’ll expect you to act decisively, think big, and manage your time to meet deadlines in a fast-paced, high-volume environment. Most importantly, you’ll want to contribute to a diverse, supportive, and talented team
JOB LOCATION:
Manhattan Beach, CA 90266
Apply NowApply Now