IT Store Systems Specialist II

Job Description

Are you an IT professional with expertise in POS systems and a passion for leading technology upgrades We are seeking anIT Store SystemsSpecialist IIto spearhead the conversion and upgrade of our POS systems. In this role, you will guide on-site teams, manage daily system functionality, and collaborate with cross-functional teams to implement new technology solutions.

• Remote/Onsite
• Pays $85,000 - $95,000

Essential Functions

• Actively lead the conversions and upgrades of our POS system from Oracle Micros RES 3700 to Oracle Simphony
• Implement project plans in accordance with the provided guidelines ensuring completion within set timeline and budget constraints.
• Supervise and guide team members on-site to ensure a successful conversion.
• Assist in the maintenance and management of all aspects of daily Simphony POS functionality as it pertains to IT Operations.
• Gather business requirements as necessary and apply detailed working knowledge of products and features to provide solutions.
• Provide end-user support, troubleshoot issues, and resolve technical problems related to store systems.
• Test and evaluate new technology solutions to improve operational efficiency and enhance the customer experience.
• Optimize system performance by effectively leveraging existing technology resources.
• Manage vendor and partner relationships for POS systems, ensuring clear communication and collaboration.
• Collaborate with cross-functional teams to pilot IT projects and initiatives.
• Ensure compliance with IT security policies and procedures.
• Document technical procedures, configurations, and troubleshooting steps.
• Stay up to date with industry trends and advancements in IT systems relevant to the restaurant industry.
• Assist with helpdesk tasks and provide technical support as needed.
• Performs any other duties as assigned by supervisor.

Required Education and Experience

• High School diploma and preference for associate degree in information technology field.
• Advanced level knowledge of Simphony POS, Reporting & Analytics, Labor Management, and Interfaces.
• Excellent problem-solving and analytical skills.
• Minimum three to five years of relevant experience working in a similar corporate, hybrid IT infrastructure environment.
• Basic knowledge of Networking, including TCP/IP and VLANs, for troubleshooting network-related issues, and familiarity with SQL and JSON for data analysis, integration, reporting, analytics, labor management, and interfaces. Experience with Simphony POS (Multi-Revenue Center) is a plus.
• Experience in working in or performing helpdesk tasks, providing support to non-technical end-users.
• Understanding of support tools, techniques, and how technology is used to provide IT services.

Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.