Location: Eau Claire, WI.
What you will do:
· Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
· Contact customer representative and ascertain equipment/systems problems.
· Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
· Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
· Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell.
· Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.
· Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.
· Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers
· Obtain customer signature upon completed service call assignment.
· Participate in a scheduled On-call rotation.
· Help to train or mentor others on the service team.
· Perform other duties as assigned.
What we look for:
Required
· 5-10 years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
· Valid Journeyman Sprinkler Fitter License
· Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
· Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
· High School Diploma or equivalent
· Ability to follow verbal and written instructions.
· Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
· Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
· Ability to work flexible hours including weekends to meet customer requirements.
· Overnight travel may be required.
· Demonstrate a high level of customer service.
· Maintain truck inventory to ensure timely response to customer needs.
· Ability to adhere to, implement, and follow safety guidelines and procedures at all times.
· Strong organizational skills, positive attitude, and ability to learn quickly.
· Possess a valid driver’s license and driving record that meets company requirements.
· Able to pass a pre-employment background and drug test.
· Retain any licenses that are required by National, State and Local codes.
Preferred
· NICET Level II certification