Job ID Number
R3835
Employment Type
Full time
Worksite Flexibility
Hybrid
Job Summary
Researching, organizing, writing, editing, and producing documentation. Organizing material and writing descriptive copy according to standards regarding order, clarity, conciseness, style, and terminology.
Job Description
We are looking for a Senior Technical Writer to create and maintain technical documentation that communicates complex technical information to both technical and non-technical audiences. This position will be full-time and hybrid.
What You’ll Do:
Develop and execute a documentation strategy that aligns with the organization's product development and release cycles
Collaborate with product managers, developers, and subject matter experts to understand documentation needs
Write, edit, and format technical documentation, including user manuals, online help, release notes, API documentation, and knowledge base articles
Translate complex technical concepts into clear, concise, and user-friendly content
Identify and understand the target audience(s) for each document or piece of content
Tailor documentation to suit the knowledge level and needs of different user groups
Proficiently use documentation tools and software
Maintain version control for documentation
Create or collaborate with graphic designers to include visual elements like diagrams, screenshots, and illustrations to enhance comprehension
Ensure consistency in visual elements and formatting
Conduct usability testing of documentation with end users to gather feedback and make improvements
Iterate and update documentation based on user feedback and changing product features
Ensure that documentation complies with industry standards, regulations, and best practices
Maintain documentation quality and consistency across all materials
Coordinate translation and localization efforts for documentation as needed for global audiences
Ensure that translated content maintains the same level of accuracy and clarity
Provide training to end users and collaborate with other teams, including support, product management, and development, to gather information and feedback
Keep documentation up-to-date with product changes, enhancements, and new features
Communicate updates to users through release notes and other channels
Collect and analyze user feedback to identify areas for improvement in documentation
Provide support and guidance to users seeking help through documentation
What You'll Need:
Required:
Bachelor's degree in technical writing, English, computer science, or a related field
10+ years of experience in technical writing, including experience in a senior or lead role
Strong writing and editing skills, with a keen eye for detail and grammar
Proficiency in using technical writing tools and software
Familiarity with documentation best practices, standards, and style guides
Knowledge of content management systems and version control systems
Ability to quickly grasp complex technical concepts and communicate them effectively
Strong organizational and project management skills
Excellent communication and collaboration skills
Experience with Agile development methodologies is a plus
Familiarity with the subject matter or technology being documented is beneficial
Minimum 7 years of experience with API documentation
Minimum 9 years of experience with documentation strategy development
Minimum 10 years of experience with documentation tools and version control systems
Minimum 8 years of experience in usability testing
Minimum 10 years of experience ensuring compliance with industry standards
Minimum 5 years of experience in translation and localization coordination
Minimum 10 years of experience in training and collaboration with other teams
Minimum 10 years of experience in collecting and analyzing user feedback
Minimum 8 years of experience writing technical documentation for cloud-based software, such as Salesforce, AWS, and Snowflake
Physical Demands:
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
Reasonable Accommodation Statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 – 8111.
Equal Employment Opportunity Policy Statement
It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.