Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Principales Fonctions et Responsabilits:
Fournir un soutien mdical aux patients et aux fournisseurs de soins de sant, incluant, sans s’y limiter, la formation sur les maladies et les traitements prcis et la gestion thrapeutique;
Offrir un soutien tlphonique (y compris des appels de maintien et de soutien l’adhsion, entrants et sortants, selon les besoins);
Grer la base de donnes et les audits rguliers des dossiers et des informations saisies.
Administrer et respecter les protocoles de gestion de cas, y compris la surveillance clinique, la collecte de donnes, le suivi continu des patients, la conformit, la surveillance de l’interruption ou de l’abandon de traitement, la dclaration des vnements indsirables et la communication avec les principaux fournisseurs de soins de sant;
Se prparer pour des sances de formation exhaustives et spcialises sur certains traitements offertes par l’quipe pharmaceutique et y assister;
Travailler directement avec le spcialiste du remboursement et le mdecin pour obtenir le financement des traitements du patient; participer la recherche d’autres sources de financement au besoin;
Assister aux rencontres avec les reprsentants des commerciaux de l’industrie pharmaceutique au besoin;
Assister aux rencontres avec les patients, des confrences au besoin pour duquer les patients et les fournisseurs au sujet de la maladie ou du produit et des services de gestion de cas;
Travailler avec les associations de patients et les groupes de dfense des droits;
Former et entretenir des partenariats avec l’quipe pharmaceutique;
Assurer la liaison avec les fournisseurs de soins de sant, les pharmacies, les cliniques de perfusion et d’autres organismes, le cas chant, pour coordonner les perfusions et la livraison des mdicaments et rsoudre les problmes au fur et mesure qu’ils se prsentent;
Communiquer clairement avec le gestionnaire, l’quipe et le client, le cas chant, en ce qui concerne la gestion des cas des patients;
Participer avec les gestionnaires au processus de formation des nouvelles infirmires gestionnaires de cas, incluant, sans s’y limiter, l’observation au travail et la surveillance des appels;
Apporter un soutien et collaborer avec d’autres membres du personnel l’laboration et la mise en uvre de programmes de gestion des maladies, notamment en dterminant les exigences cliniques, en rdigeant des textes, des manuels ou des brochures pour les patients, et en laborant des paramtres de programme de conformit, des valuations des besoins et des protocoles;Fournir des rtroactions concernant les protocoles, les bases de donnes, les processus et les relations interdpartementales;
tre disponible en dehors des heures de travail et les fins de semaine (en tout temps), pour des consultations tlphoniques et par courriel, selon les besoins du programme;
tre responsable de la dclaration de tous les vnements indsirables aux units/dpartements concerns.
L’infirmire/infirmier gestionnaire de cas se verra galement attribuer d’autres fonctions et tches au besoin, de temps autre. Il ou elle pourrait tre appel travailler sur demande ou sur appel dans le cadre de son rle.
Primary Duties and Responsibilities:
Provide medical support to patients and health care providers, including but not limited to education on specific diseases and therapies and disease management;
Telephone support (including maintenance calls and adherence support both inbound and outbound as needed);
Database management and ongoing auditing of files and information captured;
Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team;
Work directly with the reimbursement specialist and the physician to secure funding for their patient’s therapies; assist with alternative funding searches when needed;
Attend pharmaceutical sales meetings as required;
Attend patient meetings, conferences as needed to educate patients, providers regarding disease/product information and case management services;
Work with patient associations and advocacy groups;
Establish and maintain partnerships with pharmaceutical team;
Liaise with health care providers, pharmacies and infusion clinics, and other agencies as required, to coordinate infusions, drug delivery and resolve issues as they arise;
Clear communication to the manager, team and the client regarding the management of patient cases;
With the managers, participate in the training process of new nurse case managers, including but not limited to shadowing & call monitoring.
Support and collaborate with other program staff in the development and implementation of disease management programs including clinical requirements, write texts, manuals or patient pamphlets, develop compliance program parameters, needs assessments and protocols;
Provide feedback regarding current protocols, databases, processes, inter-departmental relationships
Be available on call after hours and weekends (24/7) for periodic telephone consultation and emails as needed by the specific program
Responsible for reporting all Adverse Events to the assigned units/departments.
The Nurse Case Manager will also be assigned other duties and tasks as required from time to time.May be required to be on standby/ on call as part of this role.
Exprience et Niveau d’ducation Requis:
- Baccalaurat ou un diplme d’infirmire autorise/infirmier autoris (IA), diplme avanc ou exprience spcifique en gestion de la pratique avec cinq ans d’exprience en soins infirmiers
- Inscription l’Ordre des infirmiers et infirmires de la province d’emploi obligatoire
- Au moins deux ans d’exprience dans le domaine du remboursement par un tiers public ou priv ou dans le domaine des ventes dans l’industrie pharmaceutique (un atout), des soins grs ou du soutien clinique, ou dans un domaine connexe;
- Le candidat idal est une infirmire ou un infirmier avec une exprience des soins de sant et de la gestion de cas dans un milieu mdical ou hospitalier, dans le domaine de l’assurance ou dans l’industrie biopharmaceutique;
- Bilinguisme (franais et anglais) fortementrecommand;
- Exprience dans le domaine de l’hmatologie ou de lanphrologie un atout;
Comptences, Connaissances et Aptitudes Requises:
- Intrt marqu pour le patient;
- Aptitude faire plusieurs choses la fois;
- Capacit travailler souspression;
- Aptitudes exceptionnelles pour le service la clientle;
- Capacit effectuer des recherches sur Internet et d’utiliser l’informatique; solides comptences en communication verbale et crite, aptitudes de rsolution de problme et bon esprit d’quipe;
- Excellente tiquette tlphonique;
- Capacit comprendre et communiquer les renseignements mdicaux;
- Aptitudes manifestes pour le travail en quipe;
- Capacit travailler de faon autonome;
- Capacit grer les sujets sensibles avec des opinions divergentes et possder de solides comptences en matire de ngociation;
- Bon sens des affaires et bonne acuit financire
- Solides comptences analytiques et mathmatiques
- Capacit communiquer efficacement en anglais et en franais la fois oralement et par crit
- Bonnes habilets interpersonnelles et des comptences en leadership
- Sens de l’organisation; souci du dtail;
- Capacit respecter les dlais de faon systmatique
- Excellentes aptitudes de rsolution de problmes; capacit rsoudre les problmes de faon efficace et efficiente •Excellentes aptitudes de prsentation
- Matrise de Microsoft Word, Excel, PowerPoint et d’autres programmes Office
- tre en mesure de voyager environ 15 % de l’anne.
Experience and Educational Requirements:
- A Bachelor’s degree or registered nurse (RN) diploma, advanced degree or specific practice management experience preferred, with five (5) years of Nursing experience
- Registration with the College of Nurses in the province of employment is required
- Requires a minimum of two (2) years in public or private third party reimbursement arena or pharmaceutical industry in sales (not required, but an asset), managed care, or clinical support, or related experience;
- The preferred candidate is a nurse with healthcare and case management experience in medical or hospital practice or the insurance or bio-pharma industry;
- Bilingualism (French and English) strongly preferred;
- Experience in hematology and/or nephrology an asset;
Minimum Skills, Knowledge and Ability Requirements:
Strong patient focus;
Strong ability to multi-task;
Ability to work under pressure;
Superior customer service skills;
Internet-research and computer savy; has strong verbal and written communication skills, problem solving skills and is a team player;
Strong phone etiquette;
Ability to communicate and comprehend medical information;
Demonstrate teamwork abilities;
Ability to work autonomously;
Ability to handle sensitive issues with opposing opinions and strong negotiation skills;
Strong business and financial acumen
Strong analytical and mathematical skills
Ability to communicate effectively both orally and in writing
Effective interpersonal and leadership skills
Effective organizational skills; attention to detail
Ability to consistently meet deadlines
Excellent problem-solving skills; ability to resolve issues effectively and efficiently
Excellent presentation skills
Proficiency in Microsoft Word, Excel, PowerPoint and other Office Programs
Available for travel at least 15% per year
The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
Full time
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Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Accessibility Policy
AmerisourceBergen is committed to fair and accessible employment practices.When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.
$72,400 CAD - 111,540
Affiliated Companies: Innomar Strategies