Securitas Healthcare, part of Securitas, empowers caregivers to deliver connected, productive and safe care. Its innovative portfolio of healthcare solutions helps over 15,000 hospitals, clinics and senior living organizations worldwide protect people, use assets efficiently and understand their operations for a caring and healing environment. For more information, visit www.securitashealthcare.com.
Position Summary
The employee will be based from their home and primarily support the Midwest region of the US with flight travel to other locations as needed. Will drive or fly to customer locations to provide on-site Professional Services and support to clients using Securitas Healthcare products. Will be responsible for the supporting services to deploy a RTLS system in the Acute Care Market. Understanding of network connectivity and software configuration troubleshooting will also be necessary.
Essential Job Functions
- Represent the company during onsite working hours in a hospital environment. Work included will be mostly on the PC but long working hours on your feet will be required.
- Install, configure, and commission new systems by following company procedures and processes
- Perform service work at customer sites including troubleshooting, repair, or replacement of customer equipment
- Complete facility site surveys to determine usability for products manufactured and/or sold by the Company
- Provide training to facility personnel to show the correct operation and maintenance of installed equipment
- Perform administrative duties including writing facility visit reports, completing service or post installation checklists, creating and submitting expense reports, and maintaining accurate inventory of equipment and parts on company vehicle
- Attend construction meetings when needed to help ensure that installations that are part of a new construction or renovation project go as planned
- Ability to work flexible hours according to customer requirements
- This is a customer facing role. The candidate must have strong customer service skills in order to clearly communicate with the customer and colleagues in the field and at the office in order to ensure that customers are satisfied following each project.
- Must have time management skills in order to arrive at sites when planned and to finish all work in the time allotted for each project.
- This position will require a self-motivator who works well independently
- Other duties as assigned
Required Qualifications
- High School Diploma or GED
- 1+ years of experience with Electronic Engineering, Software Engineering, Networking, or related field
- Valid Driver’s License with no restrictions
Preferred Qualifications
- An Associate Degree in Electronics, Networking, or a related field
- Hands-on experience using test equipment such as Network Cable Testers,Digital Multi-Meters, Spectrum Analyzers, and RF Watt Meters
- Previous experience with field service work requiring extensive travel
- Experience with customer solution training
Physical
- Required to lift up to 50 lbs. 75lbs may be required in some instances
- Required to climb and stand on ladders, sometimes for extended periods of time
- Required to work with tools while reaching above your head for extended periods of time \
- Required to stand for 8+ hours at a time
Travel
- Must have the ability to travel extensively, overnight, on a regular basis
- 80% travel
This position entails delivering on-site services at customer facilities, particularly in hospitals. As a condition of employment, the selected candidate may need to engage in vendor credentialing systems specified by the customer.
Additional documentation and compliance with vendor credentialing requirements are mandatory, encompassing, but not limited to
- Verify vaccination records or immune titers for MMR, Tdap, Varicella, COVID-19, and Hepatitis B.
- Annual obligations for TB screening with a negative test and confirmation of flu vaccination status.
- Background checks and/or drug screenings conducted by third-party vendors. During this procedure, you may be asked to provide personal information, such as Social Security Number (SSN) and Date of Birth (DOB), to third-party vendors vetted by Securitas Healthcare.
The actual salary offer will take into account multiple factors including skills, experience, education and location. Please note that the salary details listed in role postings reflect the base salary only, not total compensation, which includes paid time off and benefits.
We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.