Center Director - Healthcare Operations

Verbal Beginnings

About Us

Verbal Beginnings is here to make a difference and give every child a chance. Our philosophy of changing lives and commitment to our core values has been the driving force that has allowed us to make an impact for an entire decade. It’s the same commitment to care with an expanding footprint that allows us to serve even more amazing kiddos and their families than ever before!

Our Mission:Changing lives. One child at a time. One professional at a time.

Summary:The Center Director is responsible for effectively overseeing the day-to-day operations of their assigned Verbal Beginnings Center location. They are the culture drivers of their centers, ensuring that each employee has a supportive and exciting work environment where they thrive, grow, and continuously improve. The Center Director holds the clinical team and center administrative team (as applicable) accountable for and supports them in meeting targets around service delivery hours, staff utilization, client census, employee relations management, cultural initiatives, and leadership development to ensure operational excellence.

Day-to-Day Operations:

• Oversee the daily functions of the center, ensuring all activities align with Verbal Beginnings' goals and standards.
• Ensure efficient and accurate implementation of standard operating procedures by providing supervisory support to Program Coordinators, Assistant Clinical Directors, Team Coordinators, Office Coordinators, and Scheduling Coordinators.

Culture and Leadership:

• Drive a positive and engaging workplace culture that aligns with VB Values and VBC PACK Values.
• Model strong leadership behaviors and foster an environment of excellence, positivity, and teamwork.
• Organize fun and engaging events for both clients/families and employees to build morale and strengthen community ties.

Performance and Metrics:

• Monitor and manage key performance indicators (KPIs) across four dimensions: client satisfaction, staff satisfaction, internal processes, and financial performance.
• Review and oversee performance metrics for all center staff, using critical thinking to develop and implement innovative solutions.

Client and Staff Engagement:

• Ensure that client satisfaction is consistently high and that staff are satisfied and motivated in their roles.
• Implement and oversee engaging and supportive events aimed at both clients and employees.

Health and Compliance:

• Track and evaluate Center health data to ensure operational excellence and address any issues proactively.
• Collaborate with Marketing, Intake, Finance, Compliance, HR, and Recruiting teams to ensure policies and procedures are followed accurately and in a timely manner.

Collaboration and Communication:

• Work closely with various internal teams to ensure seamless coordination and adherence to company policies.
• Follow Verbal Beginnings, LLC’s policies and procedures diligently.

Educational Requirements:

• Bachelor's Degree: Required in Healthcare Administration or a related field.
• MBA: Preferred

Experience Requirements:

• Operations Experience: Minimum of 2 years in a healthcare setting, such as ABA (Applied Behavior Analysis), physical therapy, or a similar field, demonstrating a strong understanding of operational processes.
• Managerial and Supervisory Experience: At least 3 years of experience in managerial or supervisory roles, showcasing skills in team leadership, staff management, and performance oversight.

Company Overview:

Verbal Beginnings is a growing, BHCOE-accredited and BCBA-owned and operated autism therapy provider serving children diagnosed with autism. Join our dedicated and quality-focused clinical team, where you can mentor trained professionals to excel with their ABA skills while receiving mentorship so you can grow as a clinician yourself. Work for a company that believes in educating parents, disseminating evidence-based ABA, collaborating as a team, innovating in the field with new research, and inspiring others to pursue long-term careers helping our clients. VB offers a variety of programs, including our Early Intervention Center program, In-home program, Social Skills program, Feeding program, and Comprehensive Services program, which includes Speech and OT services! VB also prioritizes, supports, and funds the professional development of our staff to ensure our staff has the resources and knowledge to provide top-quality services to our clients and families.

Verbal Beginnings’ personnel policies, procedures, and practices prohibit discrimination on the basis of race, color, religious creed, disability, ancestry, national origin, age, or sex. Verbal Beginnings’ employment opportunities are provided for applicants with disabilities and reasonable accommodation(s) are made to meet the physical or mental limitations of qualified applicants or employees.

#grow