Program Director, Component Repair Services
Location: Cincinnati, OH
Reports Directly To: Vice President, Customer Programs
Build an Aviation Career You’re Proud Of
At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term.
Key Responsibilities:
Responsible for achieving, monitoring, and reporting on strategic, operational and financial objectives of all program(s) for assigned strategic customer accounts, including engine component MRO and New-Make activities. Proactively engage in cross-functional processes to deliver long-term margin maximization for key contracts and produce high levels of customer satisfaction that drive business growth.
Specific deliverables include:
- Establish and demonstrate “customer-centric” global account team leadership that produces a high level of customer satisfaction and profitable growth
- Utilize an integrated business-wide performance dashboard to identify issues requiring improvement to increase margin expansion
- Identify and drive actions needed to fulfill contractual KPI’s across key functional disciplines (including operations/quality/finance/customer service) while fostering positive customer relationships and adhering to internal policies and contractual requirements
- Collaborate closely with Sales personnel regarding key growth initiatives, including market research-based programs to expand existing market share and capture new opportunities
- Establish strategic plans for bid development on new programs, contract extensions and amendments
- Coordinate execution of negotiated contract terms, lead concessions negotiations associated with warranties, damaged/lost parts, penalties, rotables, etc., and support resolution of account receivable issues
- Support cross-functional AOP process to set annual financial goal
- Establish, document and continuously improve processes that impact Customer Experience
Position Requirements & Preferences
- A minimum of 10 years aviation experience
- A minimum of 10 years’ experience in Business Development, Sales, Strategy, Customer Facing or Operations roles
- Demonstrated business acumen, ability to generate business cases and execute financial plans
- Strong demonstrated contract negotiation skills
- Bachelor’s degree in engineering, business or equivalent education/experience
- Excellent communication skills (verbal and written) and an eye for detail
- Strong knowledge of StandardAero products, processes, and customer requirements
- Strong project management skills
- Experience in remotely managing teams and individuals in a globally-based business network
- Unyielding integrity & ability to maintain composure in a high pressure, rapidly changing environment
- Strong planning, organizational, analytical, interpersonal, decision making, oral and written communication skills
- Strong negotiation, conflict resolution and customer service skills
- Strong product knowledge, including engine applications, fundamental technical knowledge of maintenance characteristics
- Familiarity with Windows Applications, Domo, and ability to learn additional software applications as required
- Ability to work flexible hours with occasional overtime when needed to ensure responsibilities are fulfilled
- Willingness to travel as needed to customer sites and intra-company facilities
Preferred Characteristics:
- Previous experience in aftermarket services
- MBA preferred
Benefits that make life better:
- Comprehensive Healthcare
- 5% 401K / RRSP Matching
- Paid Time Off
- Bonus Opportunities
- Short- & Long-Term Disability
- Life & AD&D Insurance
- Learning & Training opportunities
Raising the Standard of Excellence since 1911
With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers’ missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.
Inclusivity Is Our Standard
StandardAero offers equal employment opportunities for all. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.