Manager Employee Experience

About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

The Employee Experience Manager is a new and highly visible position that will heavily affect the organization! This position will oversee the first initiative in creating and implementing a program focused on providing a welcoming and positive employee experience during onboarding and throughout an employee’s career with LSG. The Employee Experience Manager will be the voice of employees and communicate any findings or concerns to Field Operations and Human Resources.

Main Accountabilities

• Establish and ensure successful, productive, collaborative partnerships with local operations leaders and corporate partners to bring employee experience awareness into their processes, communications, and strategies.
• Design and execute effective initiatives focused on program improvement and increasing engagement - focus groups, surveys, etc.,
• Lead the partnership with operations leaders to launch and support the “Buddy” new hire onboarding program in their departments. Ensure compliance with program payments.
• Meet with new hires on a weekly basis to recap and evaluate orientation and training, answer questions, and address concerns.
• Lead the weekly Employee Experience Internal Feedback Loop (IFBL) meeting to address new hire orientation evaluations and program updates, feedback and ideas with leadership
• Administer and report weekly Employee Engagement scorecard on new hires engagement level and other KPIs
• Send weekly report to senior leaders on engagement trends, issues, training needs, etc.
• Be a supportive point of contact for newly hired employees.

Knowledge, Skills and Experience

• A Bachelor’s degree or equivalent experience is required.
• Minimum of 3-5 years of experience
• Thrives in a people-oriented environment, and demonstrates a collaborative leadership style at all levels of the organization. Demonstrates agility, strong interpersonal skills and ability to lead and implement projects.
• An ability to solve problems without a manual.
• Demonstrates adaptability to changing situations or environments, and adjusts to work effectively within new situations, processes and cultures.
• Strong flexible communication skills with ability to convey ideas and concepts that are easily understood and retained by various audiences
• Ability to lead work groups and teams to achieve results.
• Exceedingly self-motivated, directed and detail oriented
• Comfortable working in a service industry, light production environment.
• Basic to intermediate skill in Microsoft programs.