Director of Operations

About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

The Director of Operations at LSG Sky Chefs is responsible for overseeing the efficient and effective management of culinary and logistical operations within the organization. This role entails driving operational excellence across all facets of food production, quality assurance, and supply chain management to meet the diverse needs of our airline partners and customers. The Director will lead cross-functional teams, implement best practices, and leverage data-driven insights to optimize processes, enhance service delivery, and ensure compliance with industry standards and regulations. By fostering a culture of innovation and continuous improvement, the Director will contribute to LSG Sky Chefs' mission of delivering exceptional food experiences while achieving operational sustainability and profitability.

Main Accountabilities

Business Strategy, Policies and Tools

• Execute the implementation of the CSC planning
• Ensure compliance with the policies provided by CSC and Corporate

Managing Business

• Provide data for the development of an annual business plan and budgeting for the CSC
• Implement the short -term manufacturing (or operation) planning in coordination with other relevant interfaces. Ensure efficient and timely corrective actions in case of significant deviations
• Oversee the CSC economic and operating performance. Ensure that the CSC is managed and controlled efficiently in line with the company’s framework and market requirements.
• Ensure optimal deployment of human, technical and material resources in the CSC
• Ensure the ordering of all materials needed at the CSC
• Ensure that the CSC work methods are in line with the company’s standards and customer contracts
• Initiate Capex requests
• Initiate and control continuous optimization of processes
• Ensure the compliance with safety, health, environmental and quality guidelines provided by Corporate and local regulations and customer requirements
• Ensure clear communication and close cooperation with all relevant internal and external interfaces

Leadership

• Ensure that the area of responsibility is properly organized, staffed and directed
• Guide, motivate and develop the subordinate employees within the Human Resources Policy
• Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
• Make the company's values and management principles live in the department(s)
• Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
• Participate and support company sponsored initiatives such as Global Quality Standard (GQS), Hazard Analysis and Critical Control Points (HACCP), Lean Manufacturing, Employee Safety
  

Knowledge, Skills and Experience

• Bachelor’s degree or equivalent experience required
• In addition, five to seven years of experience in related field required
• Experience in managing multiple departments
• Excellent communication skills both verbal and written
• Polished presentation and interpersonal skills
• Good knowledge of Microsoft Office and Windows-based computer applications