Overview:
As a District Director of Operations (“DDO”), you will oversee the growth and performance of multiple locations and employees working to provide alternative lending solutions to customers who may not have access to, or choose not to use, traditional credit solutions. You will help drive the success of your stores through ongoing coaching and training, analyzing and assessing growth potential of each location, and ensuring that each location is operating toward set goals and expectation. All along the way, we’ll invest in your success by providing a world-class training program that will help you excel in your career.
Responsibilities:
Develop and implement store-specific sales goals based on Company Key Performance Indicators (“KPIs”) and clearly communicate action plans to store employees to drive performance.
Track, analyze, and report individual store and district performance and communicate areas of opportunity to drive growth. Hold full profit and loss responsibility, auditing, and reporting for the district.
Establish clear development paths for each of your Team Members and maintain a strategic succession plan.
Partner with Recruiting to build strategies for attracting, recruiting, interviewing, and hiring top talent.
Plan and execute strategies to drive marketing efforts and increase Company awareness.
Ensure Company cleanliness and safety standards are met by conducting visual store inspections and partnering with various departments or vendors to handle repair claims, placing a priority on the safety and security of the store and Team Members.
Protect Company assets by completing store audits with rigorous review and analysis.
Enforce a work environment that upholds compliance with Company procedures, as well as local, state, and federal laws and regulations and serve as point of contact for Legal, Compliance, and Human Resources teams regarding investigations and employee relations.
Verify store management audits and ensure all transactions are completed in accordance with Company policy and procedures.
Visit each store in the district during store business hours to provide ongoing coaching, training, and mentorship to your teams.
Utilize personal vehicle to conduct Company business throughout the workday, including daily store-to-store travel throughout the district.
Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
Qualifications:
- At least six years of leadership experience and/or at least three years' experience at a District Manager/Multi-Unit level or above
- Management of at least eight brick and mortar retail locations with at least eight direct reports
- Employee mentoring and development experience
- Ability to travel throughout your district on a daily basis in order to meet the essential functions and responsibilities of the position listed above is required
- Very strong people management skills with the ability to instill a culture of accountability
- Strong multi-tasking, organizational, and time-management skills
- Successful financial management experience, including profit and loss reports and budgets
- Ability to meet the physical demands of this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.
Preferred Qualifications and Skills
- Consistent track record of successfully growing new and existing store locations
- Innovative and strategic approach to increasing brand awareness
- Bilingual English/Spanish is a plus and may be required for certain locations
What We Offer:
Our Benefits Include*
- Flexible Paid Time Off
- A comprehensive new hire training program
- Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
- Performance-based career advancement
- Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
- Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
- Company-Sponsored Life and AD&D Insurance
- Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
- Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
- Diverse Culture and Inclusive Environment
*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
About Us
The Community Choice Financial ® Family of Brands ("CCF" or the “Company”) is a leading retailer of financial services to unbanked and underbanked consumers. CCF is the parent company to brands including Cash 1®, Check Into Cash®, CheckSmart®, Easy Money®, InstaLoan®, Rapid Cash®, and Speedy Cash®, TitleBucks®, and TitleMax®. With more than 1,500 retail storefronts and several online products available in 20+ states, CCF is steadfast in our commitment to helping people across the country get access to the short-term financial services they need when they need it the most.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.
Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com, @titlemax.com, or @titlemax.biz.
The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all background are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.