PM Lobby Attendant (Full Time)

Graduate Providence

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Located in the heart of downtown Providence, Rhode Island, the 294-room Graduate Providence is a landmark hotel with an illustrious past. Designed by the celebrated firm Warren and Wetmore, the architects behind New York City’s Grand Central Station, the hotel debuted to widespread acclaim in 1922 and quickly became the tourist and social center of Providence. Today, deeply woven within the city’s fabric and culture and beloved by generations of guests, the Graduate Providence is an authentic Providence tradition. The Graduate Providence is a member of the Historic Hotels of America.

The PM Housekeeping Lobby Attendant is responsible for maintaining clean and attractive public guest areas and facilities throughout the hotel, while following company standards and safety procedures.

• Knowledge of cleanliness standards.
• Approach all encounters with guests and employees in a friendly, service oriented manner. Maintain a warm and friendly demeanor at all times. Be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.
• Maintain regular attendance in compliance with Highgate standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.
• Comply at all times with Highgate standards and regulations to encourage safe and efficient hotel operations.
• Respond and/or communicate guest requests to an appropriate supervisor in a timely and professional manner
• Maintain cleanliness and order of all assigned linen closets and storage areas, and immediately report deficiencies
• Maintain adequate supplies and amenities in public areas
• Remove trash from offices, employee cafeteria and front desk whenever necessary
• Deliver guest requested items to appropriate locations as directed
• Satisfactorily perform routine cleaning in public areas, including vacuuming, sweeping, mopping, dusting, glass cleaning and spot cleaning of carpet. Public areas include all areas of the hotel visible to the guest(s) including the lobby, front entrance area, 2^nd & Mezzanine Floor lobby areas and hallways, etc.
• Report all lost and found items to Housekeeping Supervisor immediately
• Routinely clean ash urns as directed
• Routinely clean public bathrooms including guest bathrooms in public areas of the hotel (i.e. 2^nd and 17^th floor), employee locker rooms and employee restrooms.
• Routinely clean employee cafeteria
• Routinely clean fitness center
• Perform deep cleaning tasks as scheduled and assigned
• Promptly report any deficiencies and maintenance needs in work area
• Assist room attendants, as directed with completion of their work
• Maintain cleanliness and order of the chemical closet(s) and promptly report any deficiencies. Handle, store and label all hazardous substances according to state and federal regulations
• Vacuum/Shampoo carpet in public areas
• Responsible for floor care (vacuuming, buffing waxing, etc.)
• Maintain cleanliness of hotel elevators including cleaning tracks, buffing & polishing floors, cleaning mirrors, brass and wood, etc.
• Remove gum, wall spot; wipe glass, pictures, windows, etc.
• Maintain employee’s areas including locker rooms and service hallways/stairwells, employee entrance so they are clean and in orderly condition
• Immediately report all suspicious occurrences and hazardous conditions
• Maintain cleanliness and safety of work areas at all times
• Practice safe work habits at all times, avoid injury to self and others, including the safe operation of all power-driven machinery
• Refresh a “pick-up” (stay over refresh, room change, transfer, etc.) room as required
• Thoroughly clean and restock guestrooms as assigned on pm shift. Complete all guestroom cleaning requirements when completing a guestroom assignment.
• Report all borrowed items (refrigerators, microwaves, hairdryers, etc.) to House person for safe return back to Housekeeping Supervisor/Manager.
• Complete projects as assigned
• Follow all procedures as outlined by the Director of Housekeeping.
• Other duties as required

• High School Diploma and/or experience in a hotel or a related field preferred
• Able to follow simple verbal and written instructions
• Able to read and understand chemical labels
• Bilingual helpful but not required
• Knowledge of floor machine operation helpful
• Able to use High speed buffer, marble polisher, extractor and shampoo machine, vacuum, duster/rags, window cleaner, furniture polish, all purpose cleaner, cream cleanser, mop, hand vacuum, extension cord, etc.
• Long hours sometimes required.
• Medium work – Exerting up to 50 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Bends stoops and reaches to perform routine job tasks
• Ability to work in heat
• Must be able to convey information and ideas clearly and have good verbal communication skills
• Must have high quality standards for production with guest service focus
• Must be organized and efficient
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must work well in stressful, high pressure situations
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
• Must be able to communicate consistently and clearly with and handle requests of internal and external guests
• Must be a good team player
• Must be able to work productively with little to no supervision
• Must be trustworthy and reliable