Computer Support Tech I (Child Life)
Performs walk-throughs and ensures that all necessary technical and non-technical equipment
are available in the work area. Communicates to the appropriate division when additional
equipment is required.
• Logs all problems related to the hospital's computer system, networks, systems, applications, and
shrink wrapped applications; troubleshoots according to established procedures, and closes the
tickets when appropriate. Updates user and asset information as appropriate.
• Repairs and maintains workstations throughout the institution. Troubleshoots PC problems and
performs PC hardware upgrades, as necessary. Tests equipment as appropriate.
• As appropriate, contacts third party vendors to schedule repair and replacement of our end user
hardware systems and printers.
• Serves as the first contact between ISD and the end user community pertaining to computer
problems, training issues, or work orders related to network connectivity or computer projects. Provides analysis and resolution of computer problems and issues. Guides end users through diagnostic procedures in order to resolve as many problems as possible. Works with technical teams and coordinates the resolution of problems. Escalates problems to supervisor, when necessary
Associates degree required
1 year experience required