Systems Engineer, Neurodiverse Solutions

CAI

Job ID Number

Employment Type

Worksite Flexibility

Job Summary

Job Description

We are looking for a Systems Engineer to assist in developing maintenance schedules, deploy software updates, monitor deployments, and remediate patching activity for our enterprise clients. This position will be Full-Time and Hybrid in Columbus, Ohio.

This opportunity exists within our CAI’s Neurodiverse Solutions business unit, all candidates in consideration of positions within CAI’s Neurodiverse Solutions must be able to self-disclose that they identify as neurodivergent.

Candidates must reside in and be legally authorized to work in the U.S. for any employer without sponsorship to be eligible for this role.

What You’ll Do

• Develop patch maintenance schedules to meet internal requirements to maintain compliance for OS, Browser and 3rd party software updates.

• Schedule maintenance windows for internal deployments, following all change management processes

• Create pre- and post-patch reports and be able to present results to management, when needed

• Assist in testing and pilot software deployments to include post deployment issue resolution

• Complete patch management agent installs and resolve issue with non-functioning agents

• Assist clients with developing maintenance windows that meet the requirements for patch cadence while reducing impact to normal business operations

• Create knowledge articles to document software patch deployment and remediation tasks

• Complete emergency (zero day) patch deployments

• Complete moves, adds, and changes for maintenance collections and deployments

• Monitor and remediate patching activity across a range of maintenance schedules

• Manage and ensure effectiveness of software patches

• Establish and maintain regular written and in-person communications with the client and organization’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent Patch Management activities

• Perform routine audits of patching activity to confirm all updates are being applied and reported correctly

• Participate in routine audits to record patch levels and create reports to meet compliance

What You'll Need

Required:

• Proficiency in Microsoft Office Suite of products (Excel, PowerPoint, and Word)

• Meeting facilitation and note-taking

• Excellent documentation skills

• Demonstrated ability to self-motivate and be flexible within a fast-paced environment

• Ability to work independently as well as being part of a team

• Adaptable enthusiastic quick learner

• Hands on, team player with a proactive and optimistic outlook

• Strong active listening, critical thinking, problem-solving and decision-making skills

• Effective organizational and time management skills

• Effective verbal and written business communication

Preferred:

• Professional office experience or some college training in lieu of IT Service Operations or Problem Management experience preferred

• Demonstrate some knowledge of IT processes and frameworks (SDLC, ITIL, COBIT etc.)

• Basic understanding of IT infrastructure components (servers, network, storage) or processes followed in software development and IT operations, as well some of the tools used to implement and manage them.

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time

• Ability to conduct repetitive tasks on a computer

• Must be able to communicate with customers/team members over email/instant message and phone/video call

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.