Job ID Number
R4243
Employment Type
Full time
Worksite Flexibility
Hybrid
Job Summary
We are looking for a motivated Operations Analyst – User Access Administrator ready to take us to the next level! If you have strong organizational skills, proficiency with the MS Office Suite, and are looking for your next career move, apply now.
Job Description
We are looking for an Operations Analyst – User Access Administrator to monitor Request and Incident queues and provide technical advice/assistance to colleagues and contractors for their access needs. This position will be Full-Time and Hybrid in Columbus, Ohio.
This opportunity exists within our CAI’s Neurodiverse Solutions business unit, all candidates in consideration of positions within CAI’s Neurodiverse Solutions must be able to self-disclose that they identify as neurodivergent.
Candidates must reside in and be legally authorized to work in the U.S. for any employer without sponsorship to be eligible for this role.
What You’ll Do
Responsible for controlling access for multiple applications/systems and making sure it is appropriate, while adhering to security standards and required regulations and controls.
Works towards continuous improvement on application access procedures and controls including how to automate where needed.
Consult and collaborate with other team members to ensure the requests are completed appropriately.
Resolve Incidents opened by/for colleagues experiencing problems, including consulting with other team members for resolution.
Work on Termination, Transfer, and Annual Certification processes to ensure access is controlled when a user exits or moves jobs.
Run/call meetings with other team members who work in the same area.
Meet with development teams who wish to consult on how to request the access needed for their team members.
Meet with other teams/colleagues to discuss why the access the requested was not granted
Work on projects and routine testing for upgrades to ticketing system as well as applications/servers/databases while interacting with many different business areas including outside vendors and contractors for technical solutions as well as daily needs
Provide technical assistance and support related to requests submitted by colleagues or contractors
Troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate manner and provide end-user assistance where required
What You'll Need
Required:
Knowledge of Microsoft technologies in the enterprise space
Proficiency in Microsoft Office Suite of products (Excel, PowerPoint, and Word)
Demonstrated ability to self-motivate and be flexible within a fast-paced environment
Ability to work independently as well as being part of a team
Adaptable enthusiastic quick learner
Hands on, team player with a proactive and optimistic outlook
Strong active listening, critical thinking, and decision-making skills
Effective organizational and time management skills
Effective verbal and written business communication
Preferred:
Basic knowledge of best practice controls and concepts around access management, including role-based access concepts, least privileged access, segregation of duties, SOX control, and governance
Experience in User Access Provisioning
Experience with enterprise identity management solutions, such as SailPoint, CyberArk, SSO, and Service Now
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
Sedentary work that involves sitting or remaining stationary most of the time
Ability to conduct repetitive tasks on a computer
Must be able to communicate with customers/team members over email/instant message and phone/video call
Reasonable Accommodation Statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 – 8111.
Equal Employment Opportunity Policy Statement
It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.