Job Title: Account Manager-Technical Analyst Associate
Earth City, Missouri, United States standard location selection
Job ID: 1
Build a Meaningful Career and Transform Healthcare with Cognizant TriZetto
At TriZetto Provider Solutions, we aim to simplify the business of healthcare. By combining intuitive products and customer-focused services with in-depth industry knowledge, we provide complete revenue cycle management services to empower our clients to succeed. Fueled by Cognizant, our collective expertise and global reach allows for endless possibilities to work with our clients to transform healthcare. We like to think that our products and services act as the heartbeat of our clients’ practices, and our company-wide promise to have a Heart for Service will serve as the underlying force that allows our clients’ businesses to thrive through dedicated customer service. We believe when you put your heart into what you do, anything is possible.
Service Delivery Managers own the client experience of our executive clients. They are responsible for ensuring client satisfaction, diagnosis of client issues, accountability of issue resolution and proactive relationship management.
Job Title: Account Manager-Technical Analyst Associate
Role: Individual Contributor External Facing Role
Essential Functions:
• Building strong personal relationship with key associates of our executive clients
• Owner of account strategy to assure that we are aligned with partnership
• Successful service delivery. Achieve SLAs, high level of client satisfaction, diagnose client issues, accountable for full resolution with root cause analysis, and excellent verbal and written communication regarding issues and opportunities
o Troubleshooting, testing and resolving reported production support or data issues.
o Maintaining internal and external customer reported questions, problems, and resolution following issue management procedures.
o Managing a workload of technical support issues on timely basis and providing status to external users and internal staff according to the SLA (service level agreement).
• Provides knowledge and industry expertise to our key partners. Identify new products and services from the TPS portfolio that many assist the client with meeting their objectives
• Proactive outreach including working reports to identify potential issues, business reviews and regular face-to-face meetings
• Other duties as assigned.
Qualifications:
Education: Business Management or Healthcare bachelor’s degree preferred or equivalent experience
Required Experience:
• Minimum of 2 years customer service experience. Healthcare industry experience is a plus.
• Minimum of 6 months experience in associate service delivery manager role or 1 year outside account management or service delivery experience
• Proficient in Microsoft office applications, strong written and verbal communication skills and a strong affinity for customer service/people.
• Ability to work and speak to (influence) all levels of leadership within client organizations, as well as TPS
Desired Experience:
• Good understanding of clearinghouse operations and healthcare revenue cycle management
Behavioral Competencies:
• Ability to work in a fast paced, self-directed and team environment as well as excellent problem solving, organizational skills and professionalism.
Technical Competencies:
• Knowledge and understanding of HIPAA X12 and ANSI EDI transactions.
Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.
If you are content with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!
Apply Now!
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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