Senior Manager - Market Operations

HarmonyCares

HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.

Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.

Our Shared Vision – Every patient deserves access to quality healthcare.

Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

Why You Should Want to Work with Us

• Health, Dental, Vision, Disability & Life Insurance, and much more
• 401K Retirement Plan (with company match)
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays and Volunteer Time
• Paid Orientation and Training
• Great Place to Work Certified
• Established in 11 states
• Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!

The Senior Manager of Market Operations is an important part of the operations leadership team and is responsible for providing analytical support and overseeing market operations. The Senior Manager of Market Operations will help translate strategic vision into operations and build the operational infrastructure to support the market's growth and efficiency over time. This position will be responsible for managing multi-million-dollar P&L (~$5-10M of revenue) with a large staff of team members.

Essential Duties and Responsibilities

• Operational Implementation and Improvement:
  Maintain a comprehensive understanding of daily operations, policies and procedures; identify roadblocks and process gaps; and ensure effective roll out and adherence to workflow changes. Proactively solicit and problem solve issues faced by the clinical and administrative teams

• Metric Tracking and Reporting:

Own and drive reporting on operational performance metrics for the market including regular review of relevant KPIs, qualitative and quantitative analysis, and presentation of results

• • Translate performance metrics into actionable operational recommendations for improvement - partnering and working collaboratively with others to execute on findings
  • Create metrics that can be used in partnership with market leadership to provide data-driven mentoring / feedback to clinical and administrative staff

• Market Performance/Leadership:

  • Lead large set of team members based on size of market across a very dynamic market

  • Collaborate with the local and shared services colleagues and leadership to plan and execute initiatives to continuously improve the clinical delivery model as well as provider calendar and schedule management

• Administrative Oversight:
  Lead a team responsible for the administrative functioning of a market, including but not limited to:

• • Preparation for Executive visits

  • Coordination with relevant vendors necessary for office operations

  • Administration of PTO and payroll systems, and on-call schedule

Required Knowledge, Skills and Experience

• Bachelor’s degree in business or related field
• 5+ years of administrative management experience in health care, preferably in a managed care/value-based care setting
• Experience managing multi-million-dollar P&L (~$5-10M of revenue)
• Familiarity with valued-based arrangements, including shared savings and risk
• Experience managing a team and driving collaboration across teams
• Analytic, decisive with the ability to prioritize and communicate objectives and tactics necessary to achieve organizational goals

Preferred Knowledge, Skills and Experience

• Healthcare focus strongly preferred

HarmonyCares and HarmonyCares Hospice are not affiliated with Harmony Hospice Care. HarmonyCares Hospice does not conduct business in OH. HarmonyCares Hospice conducts business in MI, VA, WI, TX, IN, IL.