Type of Requisition:
Regular
Clearance Level Must Currently Possess:
Secret
Clearance Level Must Be Able to Obtain:
Top Secret
Public Trust/Other Required:
None
Job Family:
SCA
Job Qualifications:
Skills:
Account Management, Active Directory (AD), Customer Service, IT Troubleshooting, Ticketing Systems
Certifications:
None
Experience:
1 + years of related experience
US Citizenship Required:
No
Job Description:
Mission:
IT MartSystems Administrator is responsible for providing Account Management Services to Department of State consolidated accounts. Duties consist of creating, modifying and managing all Department of State accounts, creating and modifying SNAP cards, and providing initial mobile and laptop support at tier 1 level.
Duties and Responsibilities:
- Performs systems administrative and operational duties on computer systems
- Perform account management duties in Active Directory
- Welcome and greet customers when handling front desk operations
- Analyze, evaluate, test and repair basic hardware problems
- Prepare activity and progress reports regarding support activities
- Respond, investigate, and correct problems
- Acts as a technical resource for user queries
- Contribute to developing and implementing improvements in the account management processes
- Working to achieve SLA's when resolving customer issues
- Organize and conduct one-on-one and small group training in the use of commercial and government off-the-shelf software products (COTS and GOTS)
- Provide troubleshooting diagnosis, and repair for laptop and mobile devices
Desired Skills or Experience:
- Strong customer service and communication skills (both written and verbal)
- Excellent interpersonal skills, especially ability to listen and understand what is being described
- Working knowledge of ServiceNow ticketing system; creating, updating, and closing tickets.
- Experience providing Tiers 1 and 2 technical support with hardware and software.
- Excellent attention to detail.
- Strong working knowledge of computer terms.
- Customer service operations experience.
- 1-3 years of related experience
Education and Clearance:
- Associate’s degree or equivalent experience
- Must be US Citizen and clearable; Secret clearance (or higher) a plus
- Have prior mobile or public key infrastructure (PKI, Smartcard) experience will be a plus
- Preferred one or more industry standard certifications- A+, Security+, Network+; etc.
Physical Requirements:
- Ability to lift and move 30 lbs. of equipment
Work location:Washington, D.C.
The likely hourly rate for this position is between $31.05 - $42.01. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
10-25%
Telecommuting Options:
Onsite
Work Location:
USA DC Washington
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.