General Manager

Brink's

• Responsible for leading and organizing business operations across a strategic market, to potentially include multiple branch locations in a geographic location/zone , which service customers, including but not limited to, cash in transit and money processing operations
• Mentor, cultivate and empower direct reports to excel in their job functions by promoting a culture around Brink’s core values
• Hire, develop and train employees that both emulate and enhance Brink’s core values, ensuring that they are upheld and maintained through leadership by example and continued communication
• Work with HR partners and direct reports to identify the right people in the right seats and understand capabilities and skill sets for succession planning and development
• Ability to drive results and promote positive change, while encouraging positive teamwork focusing on good behaviors and decisive decision-making skills
• Develop strategic plans and ability to effectively communicate objectives
• Effectively collaborate with other departments, such as customer support, sales, product support, finance, etc., to ensure the customer experience expectation is met and exceeded
• Manage a large profit and loss statement for your market including but not limited to, annual operating plans, income statements, etc
• ·Focus on continuous improvement and identifying root cause and corrective actions to improve operational efficiency and enhance the customer experience
• Ensure that the market is the most efficient, quality-oriented, highest value provider of like services in the market (CIT, ATM, Coin, Currency, Check,
• CompuSafe) by establishing and maintaining excellent customer relationships
• Identify new opportunities for Brink’s products to be introduced within the appropriate markets; understand competitive circumstances, to include their identity, operational characteristics, market pricing and market impact
• Proactively reduce risk exposure by focusing on maintaining high quality standards in day-to-day operations and customer service expectations, emphasizing safety and cleanliness in facilities and in operation processes, as well as, identifying, enhancing and enforcing security measures
• Support, coach and provide leadership to Branch Managers, Managers, Cash Logistics and Managers, Route Logistics in all areas of operations, to include risk, quality and human resources management
• Provide counsel to market management team & interface between market management & headquarters staff to ensure maximum efficiency in execution of work and communication on regional issues involving headquarters initiatives (IT, Legal, HR, Finance, etc.)
• Provide direction to the City Managers, Managers, Cash Logistics and Managers, Route Logistics in achieving long-term and short-term business objectives and financial results
• Establish and maintain accountability on all levels of the market; maintain positive employee relations and work environment, to include supporting and executing employee recruitment, development, and retention initiatives
• Lead through lean principles and utilize continuous improvement methodologies, including but not limited to, Six Sigma, Kanban system within inventory management, 5S (sort, set in order, standardize, sustain)), Tim Wood’s 7 Wastes, etc., to promote a culture that drives to change the status quo and improves operations and enhances the customer experience
• Ability to travel within a defined area 40-70% of the time
  
  

  Additional Job Description
  • Minimum of 7 years operations experience
  • Proven track record of driving results and enhancing customer relationships
  • Ability to enhance processes and drive continuous improvement
  • Working knowledge of Lean/Process Improvement methodologies
  • Managing risk
  • Driving quality and safety within operations
  • Business acumen and working knowledge of a profit and loss (P&L) statement including but not limited to, an income statement, to identify areas of opportunity to increase EBITDA and margin
  • Minimum of 5 years management experience
  • Leading cross-functional teams
  • Enhanced written and communication skills
  • Clearly defining requirements and expectations
  • Ability to direct and prioritize
  • Proven track record to motivate, engage and develop employees
  • Ability to create or enhance organizational frameworks and structures promoting right people, right seats (i.e. responsibility matrix, succession planning, etc.)
  • Minimum of 3 years business development experience
  • Successfully developed and/or implemented strategic plans
  • Minimum of 2 years’ experience managing a P&L statement, including managing budgets, income statements and key performance indicators
  • Valid firearms permit or ability to pass applicable firearms licensing requirements
  • A valid guard card or ability obtain a guard card or any other required licenses
  • ·Must be 21 years of age