Patient Experience Representative (Per Diem, Peabody, onsite)

Boston Children's Hospital

Peabody, MA Posted 1/5/2025 Full Time

This is a per diem position. Ideal candidate will have availability Monday - Friday.
100% onsite @ Peabody location.

This Patient Experience Representative will be responsible for:

Patient Encounter Management:
- Providing positive and effective customer service that supports unit operations
- Collaborating with referring providers and practices
- Obtaining required authorizations to compile patient and staff schedules
- Scheduling patients and supporting the patient encounter
Check In / Check Out:
- Greeting and directing patients, families and visitors
- Monitoring daily schedule and coordinating flow with clinicians/supervisor
- Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
- Facilitating and directing communication with Financial Counseling
Administrative:
- Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services
- Providing routine clerical support as needed

To qualify, you must have:

A high school level of education required.
Prior customer service or administrative experience required.
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
The ability to work with diverse internal and external constituencies

JOB LOCATION:

Peabody, MA 01960

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