Medical Respite Program Manager - Access Carroll

***This position is a Sinai Hospital position based in Carroll County, MD at Access Carroll***

JOB SUMMARY:

The Medical Respite Program Manager is responsible for the management of day-to-day operations of the Carroll Respite Center that leads a diverse team providing high quality and safe medical respite recuperative care, sober support, and dietary services.

The Medical Respite Program Manager is an essential clinical member of the Access Carroll and LifeBridge Health integrated care team, serving homeless, vulnerable, and at-risk residents of northern central Maryland.

• Leads a diverse team of clinical support staff including case management, respite assistants, peer recovery support, security, transportation, and dietary services.
• Recruits, interviews, hires, and trains staff as growth or vacancy occurs.
• Conducts regular performance management duties including regular one-on-one updates with staff, team meetings, coaching, new hire, annual evaluations, and performance improvement plans.
• Maintains work schedules for assigned staff that adhere to approved budgetary guidelines, minimizing dependence on overtime and/or other premium labor; flexes staff as per staffing matrix procedure.
• Oversees the preparation, submission, and approval of timecards for assigned staff. Ensures financial stewardship through effective inventory, management, and purchase of medical supplies including medications.
• Supervises the day-to-day flow of the respite center, ensuring that the tasks and duties of assigned staff are completed timely, professionally, and accurately.
• Participates in direct patient-guest services, including triage, assessments, clinical evaluations, and other related care per licensure.
• Performs timely, accurate, legal, and ethical documentation.
• Maintains relevant education and trainings to support clinical services.
• Participates in regular process improvement workgroups to identify areas of opportunity and implement sustainable change.
• Oversees scheduling and flow for admissions and discharges.
• Cultivates internal and external community partnerships that align with program services and goals. Participates in organizational and community workgroups and committee that support mission and service goals.
• Responds to integrated team requests to investigate and solve problematic operational areas.
• Prepares and distributes reports and statistical data as requested by the Executive Director.
• Acts as a champion for all organizational goals related to the Respite Center including patient, employee, and financial outcomes.
• Partners with leadership to implement schedules and curriculum for initial and ongoing staff training and development, including recruitment and retention strategies.
• Adheres to organizational guidelines regarding timely completion of assigned duties including but not limited to incident reporting, process improvements, performance evaluations and competencies.
• Demonstrates and leads change.
• Models exemplary SPIRIT core values.
• Maintains compliance with HIPAA and confidentiality standards.
• Participates in organizational meetings, trainings, and community events.
• Participates and assists in other duties as assigned.

REQUIREMENTS:

• Current Maryland Licensure as RN from accredited institution
• Current Basic Life Support certification from the American Heart Association and Naloxone Administration
• 4 years experience in a medical environment. Minimum 3 years of leadership or supervisory experience in a relevant field.
• Emergency or Behavioral Health/Substance Recovery experience is a plus
• Proficient in the use of a technology with typing and data entry, and ability to quickly learn relevant systems.
• Strong mastery of the English language with regard to reading, writing, and speaking abilities. Spanish bilingual is a plus.
• Excellent communication and customer service skills, including service recovery, conflict resolution, and de-escalation abilities.
• Ability to work in a fast-paced, challenging environment.
• Demonstrated interest in working with an underserved population.
• Strong interpersonal skills to interact positively and effectively with patients, visitors, staff, and clinicians. Must possess excellent verbal and written communication skills.
• Requires a current Maryland state driver’s license.