Lead iOS Support Engineer
We are seeking a Lead iOS Support Engineer able to participate in grooming sessions to understand requirements and provide respective estimations. Support User Story Bugs Estimation process. Design and develop features as per the industry standards and suggested approaches by Architects. Ensure feature delivery on time. Maintain overall code quality and app performance. To write Unit Test Cases. Support code review process and ensure app quality by at least 2 levels of code review.
Location: Newark, NJ
You must be legally authorized to work in USA without the need for employer sponsorship, now or at any time in the future.
Responsibilities
· Incident and Request Management: Handle incidents and requests raised in JIRA, ensuring they are resolved within the agreed SLAs.
· Bug Fixes and Issue Resolution: Promptly identify and resolve technical glitches, bugs, or issues encountered within the mobile applications to maintain uninterrupted usability.
· Performance Monitoring and Optimization: Continuously monitor mobile application performance metrics to identify areas for improvement and optimization.
· Deployments and Production Rollouts: Manage deployments and production rollouts as per scheduled timelines.
· Security Enhancements: Implement robust security measures and protocols to safeguard user data and the integrity of the applications.
· Technical Support: Provide timely technical assistance and troubleshooting guidance to address user inquiries and concerns.
· Documentation and Reporting: Maintain comprehensive documentation of all support activities, including issue logs, resolutions, and status reports.
· Updates to Apps: Ensure ongoing usability by updating apps in response to device makers' operating system enhancements and native coding language updates.
Qualifications
· Bachelor's degree in Computer Science, Information Technology, or a related field.
· 5-8 years Proven experience in mobile application support, preferably in a healthcare or insurance environment.
· 5-8 years Strong knowledge of iOS and Android platforms.
· 3 years Proficiency in using JIRA for incident and request management.
· 8 years Excellent problem-solving skills and attention to detail.
· 5-8 years Strong communication and interpersonal skills.
· Ability to work independently and as part of a team.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Why Choose Cognizant
It takes a lot to succeed in today’s fast-paced market, and Cognizant Technology Solutions has become a leader in the industry. We love big ideas and even bigger dreams! We stand out because we put human experiences at the core. Our associates enjoy robust benefits and training opportunities from our industry-recognized, award-winning Academy team. You will have access to hundreds of technical training courses to keep your skillsets fresh and have opportunities to acquire certifications on the newest technologies.
Everything we do at Cognizant we do with passionfor our clients (fortune 100 companies), our communities, and our organization. It’s the defining attribute that we look for in our people.
If you love ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!