Unleash your potential with the Johnson Controls team!
As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet.Join our winning team and pave the way for a bright future.With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.
Join the Johnson Controls family and thrive in a culture that values your voice and ideas.
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Here's What We HaveToOffer
What we offer
Competitive pay
Paid vacation/holidays/sick time 10 days of vacation firstyear!
Comprehensive benefits package including 401K, medical, dental, and vision careAvailable day one!
Extensive product and on-the-job/cross-training opportunitiesWithoutstanding internal resources!
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Company vehicle, tools, and equipmentprovidedto complete all jobs.
JCI Employee discount programs (The Loop by Perk Spot)
Check us Out:A Day in the Life of the Building of the Future
What you will do
This position will be responsible for the scheduling and optimization of service work. The scheduler will have the responsibility of ensuring all customer commitments are met regarding service delivery.
How you will do it
Utilize the automated scheduler functionality in Oracle (ACE) and assign the service call to the optimal technician based on skills, territories, customer preferred technician (if applicable), availability of the technician, service contract response time, criticality of the call and proximity to the customer.
Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work. Alert management of potential problems resulting from customer or field complaints and work to resolve.
Measure branch activity and compliance with program initiatives, identify areas that require improvement, and develop and implement action plans with branch/region management. Monitor effectiveness and take corrective actions as required.
Demonstrate the ability to prioritize scheduling backorders in addition to tracking and resolving customer issues. Reassign work as needed to manage customer's expectations making judgements based on current workloads and priorities.
Monitor Technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer regarding early or late anticipated arrivals.
All other duties as assigned.
What we look for
Required
3-5 years of customer service
Excellent communication skills
Prominent level of organization
Fleet scheduler or service coordinator
Strong with Excel and Microsoft Office
You must be a resident citizen of the United States to qualify for this position
Preferred
Associates or Bachelor’s preferred
Experience working in a SimplexGrinnell District or in a fast-paced work environment
Use of ACE/Oracle systems preferred
Product knowledge of life safety (fire alarm & sprinkler) equipment preferred
Experience with accounts receivable and billing