Inside Sales Support

What you will do

This role is ideal for someone who enjoys interacting with customers, has a knack for technical details, and thrives in a fast-paced sales environment. If you have a passion for HVAC systems and want to support a dynamic sales team, this could be the perfect opportunity for you!

How you will do it

• Customer Interaction: Handle incoming escalation calls and emails from customers, providing information about their orders in coordination with the escalation and customer support teams

• Pricing strategy: Work with the team leader and RSMs on tracking and preparing pricing strategies for key and target markets based on projects secured/ lost/ cancelled.

• Technical Training: Assist the RSM with delivering virtual technical and commercial product/process/policy training to our customers

• Sales Support: Collaborate with the sales team to identify potential leads and follow up on sales opportunities/ pipeline with the RSMs to ensure pipeline in SF is up to date

• Documentation: Maintain accurate records of customer agreements, amendments, terminations, and any other channel changes

• Market Knowledge: Stay updated on the latest HVAC products, industry trends, and competitor offerings.

What we look for

• Education: High school diploma or equivalent; a degree in Business, Marketing, or a related field is preferred.

• Experience: Previous experience in inside sales or customer service, preferably in the HVAC industry. Interest into transitioning into an outside sales role is a plus

• Technical Skills: Basic understanding of HVAC systems and components.

• Communication Skills: Excellent verbal and written communication skills.

• Organizational Skills: Strong organizational and time management skills.

• Problem-Solving: Ability to troubleshoot and resolve customer issues effectively.

• Team Player: Ability to work collaboratively with the sales team and other departments.