The
Patient experience Representative works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations.
The 100% in person Patient Experience Representative in Psychiatry will be responsible for:
- Patient Encounter Management:
- Provides positive and effective customer service that supports unit operations.
- Collaborates with referring providers and practices.
- Obtains required authorizations to compile patient and staff schedules.
- Schedules patients and supports the patient encounter
- Check In / Check Out:
- Greets and directs patients, families and visitors.
- Monitors daily schedule and coordinates flow with clinicians /supervisor.
- Reconciles payments and prepares deposits, provides record of transactions in Hospital systems
- Facilitates and directs communication with Financial Counseling.
- Administrative:
- Maintains personal calendars for physician/supervisor(s).
- Schedules meetings, programs and events.
- Records and forwards messages, triages call for urgent information or services, initiates call for emergency services.
- Provides routine clerical support as needed.
- Process Improvement:
- Actively contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement.
- Assists in implementing change in internal systems and procedures.
To qualify, you must have:
- High School Diploma or GED required. Bachelor’s degree preferred
- Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
- Ability to work with diverse internal and external constituencies.
Schedule: 8:30-5 M-F 100% in person
BCH offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes.