IT Technician Collaboration and AV Services

This position is based in Bethesda, MD and will be required to work onsite in the office.

Responsible for all aspects of audio-visual, collaboration, conference room, meeting scheduling, event setup and support at Marriott International Headquarters. Functions as a technical expert in the collaboration tools, A/V equipment, meeting support areas. Resolves service requests and ensures high quality and polished customer service.

CANDIDATE PROFILE

Education and Experience

Required:

• Bachelor’s Degree, or the equivalent combination of education, technical training, or work/military experience.
• 3+ years’ information technology experience including some or all of the following:
  • 1 year of experience with A/V systems, specifically Poly and Crestron
  • Operations of A/V technologies and collaboration tools such as Teams and other conferencing platforms such as Zoom and Webex
  • Familiarity with audio system technologies (e.g. Microphones, Audio Mixers, etc)

Other Skills, Experience and Attributes

• Technical A/V certifications such as CTS
• Advanced knowledge of collaboration tools such as Teams, Webex, and Zoom
• Experience in IT customer service environment using Service Now ITSM
• Working knowledge of AV architecture and administration.
• Excellent customer service and interpersonal skills
• Excellent communication skills and problem-solving ability
• Ability to remain calm under pressure
• Positive, professional image
• Demonstrated ability to work independently and with others
• Proven ability to effectively prioritize and execute tasks in a high-pressure environment

CORE WORK ACTIVITIES

• Provide in-person and virtual IT support for conference room meetings, video conference-based events, Town Hall meetings, etc.
• Responsible for setup, running, and take down of A/V equipment used throughout the building
• Serve as on-site A/V support for events
• Provide technical assistance and support during events as requested or as needed
• Install, troubleshoot, and maintain videoconferencing equipment
• Provide basic instruction on the operation of A/V equipment to end users as necessary
• Develop and document technical processes and procedures as necessary
• Provide AV technical support throughout the building as needed
• Provide on-site technical support and problem resolution to include but not limited to: AV systems expertise, meeting management, event support

• Responsible for adhering to established quality control and security protocols
• Builds, leverages, and maintains effective relationships across technical and business community.
• Interact with customers to achieve efficient, effective results
• Multi-task and prioritize in accordance with business priorities and executive availability requirements
• Record and respond to user queries using the incident management system (SNOW)
• Maintain ownership of customer problems until a mutually satisfactory resolution is obtained
• Escalate issues appropriately to other team members or other teams
• Identify and highlights persistent problems
• Participation in team meetings when required
• Ability to lift up to 45lbs

The salary range for this position is $61,900 to $106,400 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, beginyour purpose,belongto an amazing global team, andbecomethe best version of you.