General Manager

Additional Information: This hotel is owned and operated by an independent franchisee, Essex Hotel Management. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job reference: 000198
Salary: $80,000 to $90,000 plus Bonuses
Department: Other
Location: TownePlace Suites Fort Myers Estero (23161 Via Coconut Point, Estero, FL 33928)
Division: Essex Hotel Management
Hours Per Week: 40

Job Description
General Manager

We, TownePlace Suites by Marriott - Estero/Fort Myers (Via Coconut Pt), managed by Essex Hotel Management, are seeking a DRIVEN General Manager to lead our team in delivering exceptional guest experiences and achieving operational excellence.

What will you do

Oversee all hotel operations, including guest services, housekeeping, maintenance, and food and beverage functions.
Develop and implement policies and procedures to ensure the highest level of guest satisfaction.
Manage and motivate staff to deliver exceptional customer service and maintain operational standards.
Monitor expenses and control costs to ensure profitability.
Develop and execute marketing strategies to boost occupancy and revenue.
Ensure compliance with all local, state, and federal regulations.
Maintain a safe and secure environment for both guests and employees.
Address guest complaints promptly and professionally, ensuring positive resolutions.
Conduct regular staff meetings to keep employees informed about policies, goals, and updates.

About you:

Experience: Minimum of 5 years in hotel management, with proven leadership skills and experience in guest services, housekeeping, maintenance, and food and beverage operations.
Education: Bachelor’s degree in Hospitality Management or a related field preferred.
Skills:
Strong leadership and team management abilities.
Excellent communication and interpersonal skills.
Ability to thrive in a fast-paced environment and manage multiple tasks effectively.
Proficient in Microsoft Office and hotel management software.
Strong problem-solving and decision-making skills.

About Us:

For nearly three decades, Essex Hotel Management has delivered high satisfaction for our team members, partners, owners, and guests through our "solution-driven" approach. Our Vision, Mission, and Values guide us, and we look for teammates who are DRIVEN:

Dedicated to finding solutions that work.
Responsive to partners, team members, and guests.
Integrity-focused, taking ownership and accountability for our actions.
Value-oriented, appreciating diversity, relationships, and performance.
Engaged, caring about our work and colleagues.
Nimble, embracing flexibility and innovation.

Essex Hotel Management is committed to fostering an inclusive and diverse workplace. We provide equal opportunities without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected status under applicable laws and regulations.

What’s in it for you
Join a team that values innovation, collaboration, and growth. Enjoy great benefits, career development opportunities, and the chance to make a significant impact in the hospitality industry.

Take the next step in your career and lead the way with Essex Hotel Management. Click “Apply” to start your journey.

This company is an equal opportunity employer.

frnch1