General Manager

Additional Information: This hotel is owned and operated by an independent franchisee, Colwen Management, Inc.. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Residence Inn Boston Downtown/South End, a Colwen Hotels property, is seeking a dynamic hands-on, passionate, results-driven General Manager to manage the operations for this property. The General Manager is responsible for all day-to-day hotel operations, providing impactful leadership and support to the team, quality assurance, driving exceptional guest service standards, superior guest satisfaction, ongoing enhancement of service and quality improvements at the hotel, associate development and engagement, fiscal responsibility, a strong working knowledge of financial statements and internal controls. This is a roll-up-your-sleeves hotel general manager role that, when necessary, will require the individual to work in all departments to support and lead the team.

Colwen Hotels is a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward- thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities.

General Responsibilities:

-Responsible for the day-to-day hotel operations including Front Office, Housekeeping, Food & Beverage, Maintenance and Sales.
-Directs and leads the preparation of short and long-term hotel business plans and budgets meeting company goals and growth objectives.
-Collaborates in creating, directing, and executing hotel sales and marketing, revenue optimization, distribution strategies and initiatives to yield desired financial results.
-Develop a strong knowledge of local market (demand generators, competitor strategy and community impact/involvement opportunities).
-Participate in recruiting, hiring and the ongoing evaluation of associates.
-Ensure that associates receive effective and impactful ongoing standards of service and skills training to consistently deliver a high level of service to guests.
-Create and maintain a professional, respectful, and engaging work environment for hotel associates that fosters a professional, respectful, and fun environment.
-Drive ongoing associate engagement/recognition initiatives.
-Establish and maintain open collaborative relationships with direct reports, associates, and all property departments (Front Office, Housekeeping, Maintenance, Food and Beverage and Sales).
-Tour and inspect hotel daily and monitor property cleanliness, product quality and ensure achievement of service standards.
-Liaises with the Finance Department to ensure strict adherence regarding company policies and controls.
-Adherence to all Marriott and Colwen Hotels standards.

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V

Requirements:

-3+ years of Hotel Management experience lifestyle brands
-Prior brand experience preferred
-Possess superior communication skills
-Full knowledge of food & beverage operations
-Demonstrated passion for hospitality and service
-Attention to detail and highly organized
-Self-motivated and results-driven
-Creative problem-solver and multi-tasker

We’ve got you covered: Benefits & Perks

-Medical Insurance with Company-Funded HRA
-Dental Insurance
-Vision Insurance
-Flexible Spending Accounts
-Wide-Array of Supplemental Insurance Offerings
-Paid Time Off Programs
-Employee Assistance Program
-401K Plan – Traditional & Roth Options with Employer Match
-Hotel Discount Travel Program for Associates & Family
-Exclusive Associate Discounts – Travel, Entertainment, & Retail
-Training and Development Programs
-Career Advancement Opportunities

This company is an equal opportunity employer.

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