About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The IT Systems Engineer II is responsible for providing advanced Tier II support by troubleshooting, installing, configuring, testing, maintaining, and repairing applications and servers within a laboratory infrastructure. The IT System Engineer II is operationally responsible for systems and application management and maintaining 100% availability of services. Work
REQUIRED: Top Secret/SCI Security Clearance
The Main Responsibilities
- Maintain health of laboratory applications and equipment, such as HPE Servers, Windows Servers, Linux Servers, Backup solutions, and applications.
- Provide advanced Tier II support for two geographically separated network operations centers (NOCS).
- Ensure systems are within Information Assurance standards by testing and implementing security updates, managing Group Policy Objects (GPO), conducting Assured Compliance Assessment Solution (ACAS) and Security Content Automation Protocol (SCAP) scans.
- Knowledgeable in security requirements and techniques for protecting computer systems/networks from attacks, viruses, data tampering, unauthorized system entry, and other emerging threats.
- Provide Tier II technical input in system installations, system administration, server infrastructure analysis and improvement
- Troubleshoot, configure, maintain, and monitor Red Hat Enterprise Linux, Windows Server, Trellix ePO, MS SQL, RSA appliances, System Center Suite (SCOM/SCCM/SCVMM), Solarwinds, Veritas NetBackup, Unitrends Backup appliances, SharePoint, Remedy and Exchange servers before Tier III elevation.
- Provide technical guidance and direction to junior technicians
- Interacts extensively with the internal engineering, support teams (FE/FOP), and equipment/software vendors to resolve problems.
What We Look For in a Candidate
Qualifications & Critical Skills:
- TS/SCI security clearance required.
- Security+ CE or equivalent IAT/IAM/IASAE Level 2 of DoD 8570.1 is required
- Working experience with Red Hat Enterprise Linux 7/8/9
- Working experience with Windows Server 2012 R2/2016/2019/2022
- Working experience with Hyper-V and VMWare Virtualization
- Understanding of High Availability administration
- Proficiency with SQL DB Administration
- Technical skills and understanding of information systems, network protocols, firewalls, intrusion prevention systems, log management, network behavior analysis, vulnerability scan tools and processes.
- Ability to provide the proactive status of assigned work, ability to estimate the level of effort for future work and accomplish tasks with minimal guidance.
- Critical thinking and ability to work in collaborative environment with multiple disciplines.
- Understand patch compliance and system audit data.
- Previous experience in IT System security and hardening a plus.
Preferred Qualifications:
- Up to 15% travel can be expected due to possible deployments to lab facilities and other NOC locations.
- Bachelor’s degree in an Information Technology field
- At least 5 years applicable work experience.
- Demonstrates a high-level of proficiency in System Administration.
- CASP+CE, SSCP preferred, but not required.
- Microsoft Certifications a plus.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.
Location Based Pay Ranges
$109,330 - $145,770 in these states: VA.
As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
Requisition #: 336109
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
01/02/2025