Summary Located in Franklin, Tennessee, Williamson Health is one of the South's most exceptional health care systems with a 203 bed hospital (Williamson Medical Center), over 40 providers at our Williamson Health Medical Group locations, the Bone & Joint Institute and the Monroe Carell Junior Children's Hospital Vanderbilt at Williamson Medical Center. Williamson Health offers comprehensive in-patient and out-patient services. We have more than 825 providers representing over 70 medical specialties and sub-specialties.
Williamson Health is a system where your talents will be valued and your skillset expanded. We are rooted in our promise to world-class, compassionate care for the residents of Williamson County and surrounding communities, taking exceptional pride in serving our community. We're committed to empowering our employees to work in innovative ways and reserve time and space for curiosity, laughter and creativity. We value and support the diversity and cultural differences among one another and are committed to upholding an inclusive environment that appreciates the uniqueness of all individuals. Our values are at the heart of everything we do: respect for every individual, the health and total well-being of all people, human compassion and integrity. These shape who we are as an organization and are essential for delivering the highest level of culturally competent care and treatment of every patient, family member, visitor, physician and employee.
Williamson Health is pleased to offer a comprehensive benefits program, that offers you choice and flexibility, so you can take charge of your physical, financial, and emotional well-being.
o Medical, Dental, Vision
o PTO
o Retirement Matching
o Tuition reimbursement
o Discount programs
o FSA (Flexible Spending Accounts)
o Identity Theft Protection
o Legal Aid
Williamson Health is an equal-opportunity employer and a drug-free workplace.
POSITION SUMMARY A Laboratory Assistant position requires a positive attitude, providing a high level of customer satisfaction, focus on patient care, and positive communication with customers, hospital staff and co-workers.
Essential Functions:
- Promotes the mission, vision, and values of the organization. Exhibits and adheres to Williamson Health's Standards of Performance in all areas of job duties and responsibilities.
- Participates in hospital initiatives and in departmental goals set by the Laboratory Director and staff.
- Interacts professionally with laboratory management, laboratory personnel, physicians, hospital personnel, patients and customers to provide optimal patient care.
- Works well with other laboratory employees to maintain an environment of teamwork.
- Exercises all laboratory safety precautions and adheres OSHA and TOSHA safety regulations
- Positively identifies patients, labels specimens and enters results using two unique identifiers. Maintains working knowledge of laboratory policies and procedures.
- Maintains current knowledge and adheres to hospital policies and state, federal and other regulatory requirements
- Responds appropriately to tests with a priority of STAT, call results or timed specimens
- Responsible for training new employees and students as assigned.
- Assists technical and non-technical staff in appropriate area of operation.
- Receive specimens in the main lab, process, and distribute to appropriate department.
- Research, order, and process specimens for reference testing.
- Prepare and package specimens to be sent out for testing, including routines, stats, newborn screens, chain of custody drug screens, etc.
- Enter results into Meditech when completed from reference labs.
- Inventory supplies, maintain supply room organization, receive and put away supplies.
- Set-up specimens in Microbiology.
- Reviews pending and outstanding reports and resolves outstanding specimens
- Other duties as needed/assigned.
POSITION REQUIREMENTS Formal Education / Training:
• High school graduate or equivalent, typing and computer experience preferred, phlebotomy experience preferred.
Workplace Experience:
• Laboratory experience preferred
• Meditech experience preferred
Knowledge, Skills and Abilities:
• Knowledge of medical laboratory science
• Strong organizational skills and interpersonal skills
• Ability to determine appropriate course of action in more complex situations
• Ability to work independently, be attentive to detail and maintain a positive attitude
• Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work
• Ability to maintain confidentiality of all medical, financial and legal information
• Ability to complete work assignments accurately and in a timely manner
• Ability to handle difficult situations involving patients, physicians, or others in a professional manner
• Strong computer skills
Physical and Environment Requirements:
• Exposure to blood and body fluids, infectious and contagious diseases, chemicals.
• Ability to communicate in English verbally and in writing.
• Ability to perform multi-functional tasks.
• Ability to read computer screen, distinguish color, hear phone and conduct interpersonal communications
• Ability to learn, reason and perform mathematical calculations related to job.
• Ability to use critical thinking skills.
• Requires light to moderate work with 40 pounds maximum weight to lift and carry.
• Manual dexterity and mobility in both hands; exposed to repetitive motion.
• Frequent reaching, bending, stooping, kneeling, and crouching.
• Requires prolonged standing and walking
• Flexibility to shift schedule, work extra hours or overtime as needed by staffing deficits or high patient volumes
PERFORMANCE STANDARDS 1 Works well with Management:
• Communicates potential issues in a timely manner
• Follows through on work assignments
• Communicates opportunities for improvement in a positive way
• Uses critical thinking skills and makes good use of time.
2 Participates in departmental meetings and process improvement teams (laboratory or hospital, if applicable).
• In-services reviewed and signed before due date
3 Motivated - takes initiative for work that needs to be done
• Helps coordinator with tasks as needed
• Helps co-workers as needed
• Follows through with incomplete report
• Seeks out new tasks when work in area is done/caught up
• Willingly seeks out/accepts new responsibilities
4 Positively identifies patients and specimens
• 0 ID errors = EE
• 1 ID error = MS
• > 1 ID errors = BS
5 Enters complete and accurate information in the computer system when ordering or resulting, including Williamson Health, Vanderbilt, Quest, and Labcorp.
• Produces work with very few errors.
• 0-0.75% = EE
• 0.76-1.99% = MS
• >2% = BS
• (order entry, result entry, phlebotomy)
6 Microbiology
• Routinely sets up cultures
• Follows procedures for specimen culture set ups.
7 Manages supply inventory and ordering accurately.
Stores temperature sensitive supplies in a timely manner.
8 Processes and packages specimens for transport according to proper procedures.
9 Follows Hospital and Laboratory Policies on the use of Electronic Devices:
• Cell phones kept on vibrate
• Phones/Electronic/Headphones devices used during break/meal times only
• Does not use personal phones in patient care areas
• Uses the hospital internet for work purposes only
10 Adheres to Williamson Health Lab Attendance policy
• Tardies/Absences kept to a minimum
• Rarely misses time punches in API
• Submits requests for PTO within policy guidelines
• Does not take extended lunches
• Takes appropriate breaks as dictated by workload
11 Turn Around Time within acceptable time criteria for ER patients. Average time from Collected to Resulted:
• • 20 - 30 minutes MS
• >30 minutes BS
12 Provides effective communication
• Communicates problems/issues/concerns to lead tech
• Communicates problems/issues/concerns at shift change to co-worker
• Communicates testing delays to appropriate personnel
• Reads e-mail and communication logs during each work day.
• Documents and signs communication log daily.