PATIENT EXPERIENCE CONCIERGE

Summary

• An individual with a customer service background who provides support to patients and families as well ascare team members ensuring patients and families are informed, involved, and positively impact theoverall patient experience at Sinai Hospital of Baltimore.
• This individual will also facilitate communicationamong team members as appropriate and prevention and resolution of patient and family concerns asappropriate.
• This individual has demonstrated customer service skills and knowledge, has excellentcommunication skills, and is able to work in a collaborative manner with ancillary team members,clinicians and leaders

JOB REQUIREMENTS

• Basic professional knowledge; equivalent to a Bachelor's degree; working knowledge of theory and practice within a specialized field
• 3-5 yrs experience in conflict resolution/high level customer service

Additional Information