ASSISTANT PORTFOLIO MANAGER
POSITION SUMMARY/OBJECTIVE
The Assistant Portfolio Manager conducts a multitude of duties and functions that contribute positively to the overall results of the portfolio, as defined by target operational metrics and financial performance goals. The Assistant Portfolio Manager is exposed and involved with all facets of the market's property management cycle, resident interactions, and oversight tasks as an extension of the Portfolio Manager, often acting as the first line of decision making for standard scenarios. Generally, prioritization of work, focus areas, and ad-hoc projects are at the direction of the Portfolio Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- General support to the Portfolio Manager on tasks, projects, organization, planning, and meetings at the direction of the PortfolioManager
- PropertyManagementCycleTasksManagementTheAssistantPortfolioManagerwilloftenactasthefirst line of review, overview, approval or direction for core property management tasks in VineBrook's workflow.
LeasingWorkflow
- AgentperformancemonitoringviaShowProreview,leadfollow-upandadvertisingofunit execution,conversionratios,andparticipationinmonthlygoalsettinganddelivery
- Application Screening Monitoring the Applicant Tracking report to move applicants forward,collectingorcommunicatingmissingorneededdataordocumentationtoagents
- Approval of Screened Residents with ApprovedStatus
- Rejection of Screened Residents with RejectStatus
- Initial investigation/documentation request and work on Conditional
- General agent support as deemed necessary advertising, posts, RentCafe, actualleasing
- Compliance monitoring and responsibility lease uploads, complete files,etc.
R&MWorkflow
- General participation in R&M performance review at PM direction ordiscretion
- 1sttier escalation for upset residents interacting with service admin, admin, or retention specialist presenting issue and recommendation toPM
- Determination of validity and authority to enter PM Requests into Yardi for occupied issues to be sent to service team forresolution
- MonitoringofopenPMrequeststoensuretheyareclosedoutinatimelymannerand resident is communicated with via Assistant PM or ServiceAdmin
RetentionWorkflow
- Participatesinrate-settingdiscussionsorplanningforupcomingrenewalletters
- 1sttier escalation for upset residents to generate resolution PM Request, rateincreate concessions, etc. monitored via retention rate and renewal rate growth goals
- Delinquency/collections calls during first 10 businessdays
- ViolationsmanagementassistanceasneededDelivery,calls,PMrequests,close-out tracking
- Generalretentionspecialistsupportasdeemednecessaryrenewalsigningassistance, propertyinspections, resident outreach, move-out confirmation calls, etc.
TurnoverWorkflow
- Monitoring and close-out of CAA and YU tasks in conjunction withPM
- SettingYUunitstoon-showandsettingmarketratesusingSOPandmarketknowledge
- Exposure to AE task, but with no authority for AEapproval
- GeneralservicemanagersupportasnecessaryMIRassistance,agentpushbackreview,etc.
FinancialReview
- Exposure and monitoring to periodic budget and actualresults
- Participationandreviewofresultsandgoalsettingorfocuschanges,analysis,oradhocassignment toimproveorcorrectareasofweaknessrelativetonetoperatingincomegoals
- GeneralTasks
- Assiststheteamwithvarioustasks,essentiallyhandlingmostadministrativefunctionsintheoffice, the overflow, resident follow-up, and any unassignedtasks
- Assist with move-in or move-out tasks as volumenecessitates
- MonthEndCloseassistanceviareportmonitoring,agentaccountability,compliance,etc
- Attends court proceedings whennecessary
- Special projects asassigned
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
- Bachelor's degree in Business Administration
- Highlyorganized
- Strongattentiontodetails,analytical,interpersonalandcommunication(verbal,written,andlistening) skills
- Ability tomulti-task
- Ability to thrive in a fast-pacedenvironment
- Aptitudewithcomputers,internet,networkphonesystems,MSOfficeandSalesforce
- Mustbecapableofworkingeffectivelywithpeoplefromdifferingbackgrounds/educationlevels
- 2-5 YrsExperience
- Valid Driver's License is a requirement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUPERVISORY RESPONSIBILITY
This position has no direct supervisory responsibility.
TRAVEL
None
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience iscloseto what you see listed here,please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, weencourage people from all backgrounds to applyto our positions. Please let us know if you require accommodations during the interview process.
VineBrook Homes LLC (“VineBrook”) is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. VineBrook considers all applicants for employment without regard to race, color, sex, sexual orientation, gender, gender identity, age, religion, national origin, pregnancy, child or spousal support withholding, disability, marital status, genetic information, citizenship/immigration status, military/veteran status, or any other status protected by federal, state, or local law. VineBrook makes hiring decisions based solely on qualifications, merits and business needs at the time. Upon request, VineBrook will reasonably accommodate applicants with a disability who need accommodation during the application process, unless accommodation creates an undue hardship to the company. We are also a Drug Free Workplace. As permitted by law, qualified applicants will also be required to pass a drug screening before beginning employment.