Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.
Company Overview:
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
Job Role:
The onsite Deskside Support Technician is responsible for providing technical support on location, including troubleshooting, hardware and software issues, networking, and conference room support. This role involves closely engaging with users at various levels, including C-level executives, addressing incidents and requests, managing assets, and ensuring the smooth operation of meetings and server rooms. The ideal candidate must exhibit strong problem-solving skills, excel at working independently, and shine in customer service.
JobResponsibilities:
Technical Support & Incident Management
- Troubleshoot and resolve complex technical issues, including user account problems, hardware failures, and software installations.
- Handle warranty and repair requests with vendors (e. g., Dell, Lenovo, Microsoft).
- Provide remote assistance and resolve tickets related to software updates, hardware configurations, and user issues.
- Some travel may require on-site visits to assist other Deskside Techs in configuring machines and setting up monitors, docking stations, and peripheral devices.
Server Room & Printer Support
- Maintain server and IDF rooms, ensuring they are tidy and organized.
- Provide "smart hands and eyes" support for the Server and Network teams and escort external vendors during repairs or maintenance.
- Assist the File and Print teams by supporting printer hardware and facilitating repair and maintenance efforts.
Floor Walks & User Interaction
- Proactively interact with users during floor walks to identify and address IT issues.
- Handle ad-hoc requests for support, ensuring quick response times and problem resolution.
Conference Room Support
- Ensure audio/visual and IT equipment in meeting rooms is functioning correctly.
- Configure PCs for Microsoft Teams meetings and update firmware on Mersive Solstice Pods as necessary.
- Provide users with "How To" guidance for meeting room technology usage.
Asset Management
- Manage IT assets, including adding new PCs to inventory, reimagining returned devices, and coordinating the shipping of equipment.
- Perform physical inspections of hardware, maintain loaner devices, and prepare PCs for disposal or reuse.
Ticket Management & SLAs
- Resolve tickets efficiently, adhering to SLAs and company standards.
- Track ticket resolution times and compare performance to team averages.
Customer Satisfaction
- Maintain a high level of customer satisfaction (CSAT) by delivering timely and effective IT support.
- Address escalations and provide direct feedback to users to improve service quality.
Collaboration & Communication
- Collaborate effectively with peers, managers, cross-functional teams, and external vendors.
- Communicate clearly with stakeholders and contribute to knowledge-sharing efforts.
Proactive Problem-Solving & Process Improvement
- Identify potential issues before they arise and suggest or implement process improvements.
- Demonstrate agility in adapting to new technologies, software, and processes.
Time & Resource Management
- Efficiently manage multiple tasks and prioritize effectively to meet deadlines.
Required Qualifications:
- Possess High school diploma or GED required
- Proven experience in a deskside support or similar role.
- Knowledge of Windows operating systems, software installations, and troubleshooting techniques.
- Familiarity with hardware support for PCs, printers, and meeting room equipment.
- Strong communication skills and ability to work in a collaborative team environment.
- Hands-on experience with Microsoft Windows 10/11 and Office/O365
- Ability to lift and transport equipment (up to 50 lbs).
- Travel 15%-25%
Preferred Qualifications:
- 2+ years of relevant experience in a deskside or technical help desk or environment preferred
- Certifications such as CompTIA A+, ITIL, Lean Six Sigma, and Microsoft Certified Professional or equivalent are preferred.
- Project management skills
- Some College preferred
- Demonstrate resourcefulness in utilizing available tools and resolving issues independently
Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits!
Req ID : R-12906
Job Family Group : Information Technology
Job Family : IT Information Systems Operations
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers. com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve. com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.