Want a meaningful career where you can make a difference Edward Jones sounds perfect for you.Collaboration. Autonomy. Opportunity. Words our headquarters associates use when talking about working at Edward Jones. Words that describe what it's like being part of a firm where everyone is aligned toward a singular focus: serving the client. And everyone is working to make the firm better together - as they grow as individuals. If these words resonate with you, we should talk.
Job OverviewPosition Schedule: Full-Time
Edward Jones is seeking an experienced consumer insights professional to join the Experience Insights & Measures area. Experience Insights is responsible for delivering deep understanding of client & branch teams that will drive decision-making to better meet the needs of today and the future, through the development and execution of strategic insight projects. Insights initiatives influence decisions across all areas of the firm - from client experience to brand strategy to product launches to branch best practices. You'll work with leaders across the firm to champion the voice of the client and branches, ensuring decisions and work reflect a client-centric approach.
- Provide strategic direction and consult with internal stakeholders and partners to define insights needs and create buy-in on research (client, investor, and branch team) work plans
- Design, lead and execute strategic client insights projects that generate actionable insights to help us better serve our clients and future clients. This role will support large, cross-divisional projects supporting strategic business objectives.
- Ongoing monitoring of developments within the overall financial services client environment to identify strategic opportunities to pursue.
- Drive client & branch insights information gathering efforts from primary and secondary sources and assess accuracy, validity and materiality as they relate to the financial services industry
- Guide business areas through the client & branch insights process to determine the most efficient and effective research designs to their business problems
- Communicate insights to business partners and influence them to drive action by providing thought leadership on how such insights impact their overall business objectives
- Evaluate project execution, including establishing and tracking project metrics and conducting project assessment. Provide approval at key milestones, including project design, execution phases, and approval of results.
- Identify, guide, and partner with external vendors to execute client & branch insights projects, as needed.
- Understand, analyze and recommend various research methodologies to address firm wide business issues.
- Analyze, synthesize, curate and interpret marketing research syndicated data and apply critical thinking as to how it might apply to business areas
- Keep abreast of new developments in consumer insights research techniques.
$99,000 - $168,000
Hiring Minimum: $99200
Hiring Maximum: $168900
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Edward Jones is prohibited from hiring individuals with certain specified criminal history as set forth in Section 3(a)(39) and 15(b)(4) and Rule 17a-3(a)(12) of the Securities and Exchange Act of 1934, and conducts background reviews consistent with FINRA Rule 3110(e). A copy of a notice regarding the provisions of the Los Angeles County Fair Chance Ordinance is available at:
dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf.
Read More About Job OverviewSkills/Requirements- MBA, Masters of Marketing Research (MMR), or similar degree
- 8+ years of consumer insights experience OR 5+ years leadership and consumer insights experience
- Detailed understanding of both qualitative and quantitative marketing research methodologies and sampling designs; desire to deepen understanding of current and emerging techniques
- Strong and demonstrated critical thinking, strategic thinking, process improvement, relationship-building and problem-solving abilities
- Strong writing and communication skills including the ability to present to senior and executive management
Read More About Skills/RequirementsAwards & Accolades- For the 19th year, Edward Jones was named one of the "100 Best Companies to Work For®" by FORTUNE magazine in its annual listing. The firm ranked No. 5 overall. These 19 FORTUNE rankings include top 10 finishes for 15 years, top 5 rankings for eight years and consecutive No. 1 rankings in 2002 and 2003.
From FORTUNE Magazine, February 15, 2018 © 2018 Time Inc. Used under license. FORTUNE and Time Inc. are not affiliated with and do not endorse products or services of Edward Jones.
Read More About Awards & AccoladesAbout UsJoin a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.
People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.
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Purpose, Inclusion and Citizenship Report.
¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
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