Human Resources Employee Housing Specialist - Year Round

Winter Park Resort

Please note, this position is located at Winter Park Resort in Winter Park, CO.

Year Round
Who We Are: At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone.

Perks & Benefits:

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match - up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

POSITION SUMMARY:

The Employee Housing Specialist will follow all Winter Park policies and procedures, all applicable laws (federal, state, and local), and all health and sanitation codes.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Exhibits initiative, responsibility, and accountability.
• Be a strong team play within Employee Housing and HR departments.
• Reviewing/auditing WP Employee Housing email inbox and respond to all emails in a timely manner.
• Assist employees/residents that walk into the Housing office. Record all questions and/or concerns, maintenance needs, and communicate these to the respective team member.
• Answer and assist all questions or requests to the main Employee Housing phone line, including calls from the front door intercom.
• Assist in processing mail for Parcel Pending system.
• Assist w/ creating letter templates and auditing for seasonal changes.
• Process and update employee housing applications, track applicant security fees and license fee payments, and update property managers/resident advisors or HOA's with residents' information.
• Audit housing allocations and/or relocations with direction from the Employee Housing Manager(s). Communicate allocations with coordinator, hiring managers, and applicants.
• Prepare legal housing documents, have residents sign electronically, and confirm. Ensure all residents have a current license agreement.
• Pull reports for scheduled move ins, occupancy, manager assistance, etc.
• Meet with new employees/residents, complete housing move-in process and communicate the rules and polices of employee housing.
• Update data on master resident lists and Rent Manager system, ensuring information is accurate and current at all times.
• Provide any updates for other department managers as needed.
• Assist with communication between maintenance team(s) and employees/residents.
• Process move-outs by coordinating move-out inspections, completing security fee reconciliation form, reviewing security fee returns in accordance with resort financial and accounting policies and procedures for processing (inc. review move out inspection, owed/credited balances, returned key(s), process returns in RTP system, communicate with employee/resident about return process, etc.).
• Assist the manager w/ entering/reviewing inspections in Rent Manager/Outlook. Coordinate inspections with maintenance personnel and resident advisors.
• Assisting managers with incentive programs for employees/residents.
• Prorate and review bi-weekly license fee payroll deductions. Review any differences between submitted and actual license deductions pulled, communicate remaining license fee balances to residents, and collect delinquent payments.
• Assist manager with reviewing payroll deductions for collection, ability to communicate any questions/concerns provided by employees/residents and collect any owed balances.
• Assist the manager in gathering materials and data for business planning (e.g. monthly occupancy analysis).
• Maintaining a clean work environment.
• Professional in the housing office located within one of the housing residential properties.
• Is an active and supportive member of the Human Resources team.
  • Participates in events and functions hosted by HR, creates a positive and creative atmosphere in the Employment office.
  • Creates and promotes...experiences of a lifetime.
• Other duties assigned by housing managers(s).

EDUCATION & EXPERIENCE REQUIREMENTS:

Education:

• College degree preferred

Experience:

• 3+ years of work experience in administration or Human Resources
• Knowledge of property management/housing functions desired
• 3+ years of Microsoft Office products including Excel, Word, and Power Point.
• Financial Experience (preferred)

Qualifications & Skills:

• Extreme attention to detail is required
• Financial understanding
• Excellent written and oral communication skills
• Must be able to multitask and prioritize in a busy office environment
• Must be proficient with Microsoft office products
• Fast learner of computer software programs
• Strong organizational skills
• Spanish or other foreign language skills a plus
• Excellent customer service skills
• Must be able to be productive and positive in a strong team environment
• Comfortable working alone and in a team environment

PHYSICAL DEMANDS AND WORKING CONDITIONS:

Physical Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily - reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

This position will be required to work evenings, weekends, and holidays.

Office Environment:

• Able to lift, carry, or otherwise move and position a minimum of 50 pounds on an occasional basis.
• Manual dexterity to operate a computer and other common office equipment on a constant basis.
• Auditory and visual acuity to operate computers, phones, mobile devices, and basic office equipment on a constant basis.
• Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
• Ability to work for extended periods of time standing, walking, kneeling, pushing, and pulling on an occasional basis.
• Talking and hearing occur continuously in the process of communicating with guests, managers, and other employees.

WAGE:

The base hourly pay range below represents the low and high end of Winter Park Resorts hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Winter Park Resorts total compensation package for employees. Other rewards may include many region-specific benefits.

Hourly Pay Range: $21.00 - $24.00 per hour

OTHER DUTIES AS ASSIGNED:

This position description is an overview of the scope of responsibilities for the role described above. With the evolution of Winter Park Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business.

AN EQUAL OPPORTUNITY EMPLOYER:

Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment.

Application Deadline:Recruiting timelines vary by position, however, all Winter Park Resort positions accept applications for a minimum of 3 business days from the posting date listed above. This position is open and still accepting applications.