Operations Coordinator
Bethlehem, Pennsylvania & remote opportunities after training
Astound was Voted # 1 Cable Internet Service Provider Nationwide!
Best Rated Cable ISP Customer Service in Pennsylvania
Lehigh Valley Who’s Who In Business- Top Internet Provider
Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications servicesand applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.
Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.
Where you will work:
- This position will be based out of Astounds Bethlehem, PA location with the opportunity to work remote a few days a week after training
A Day in the Life of the Front Counter Representative:
Position Overview:
The Order Entry Specialist is responsible for both Market Support and Front Counter activities.A personal vehicle is required for travel to and from work.
We areProud to Offer an Astounding Benefits Package Including:
Rewards:Competitive compensation plan
Entertainment:Free internet/video/phone service if you reside in an Astound serviceable area
Retirement:401k with employer match and immediate vesting
Family:Paid parental leave and insurance benefits (Medical/Dental/Vision/Life/Disability)
Professional Development:Paid training & tuition reimbursement program
Leisure and Fun:Employee discount program
Live YOUR Life:Generous paid time off plans
Impact:Established, yet growing, organization where you can make a real impact!
The primary position responsibilities will include, but are not limited to:
Market Support/Order Entry – Responsibilities
- Place work order for Installs, Change of Service, Downgrades and Upgradesin the Order Entry system called ICOMS.
- High Priority projects as assigned by market management.
- Review daily reports, identify, and resolve issues that will negatively impact Astound, Technicians/Contractorsand/or Customer Billing.
- Inbound and Outbound calls to and from Customers.
- Answer incoming phone calls from Sales Agents, Customers, Internal Customers, and provide the requested level of support.
- Research and Resolve Customer Escalations from the Customers, Centralized Service Delivery and local Communities.
- Support the Retention/Customer Care teams.
- Credits/Adjustments approved by the business manager.
- BOLT cases – Assigned by Manager
Skills & Abilities:
Demonstrate strong Customer Service skills
Team orientated mindset
Remain up-to-date on current offerings/promotions
Remain calm and courtesy when working with both internal/external customers
Solid understanding of all Astoundproducts and services
Strong Computer SkillsWorking knowledge ofGmail Microsoft Office applications and ICOMS preferred
Ability to adapt to changing priorities
Ability to work effectively in a fast paced and dynamic environment
Close attention to detail
Strong verbal skills
Strong troubleshooting skills
Strong problem solving skills
Commitment toPunctuality,responsibilitiesand work habits
Flexibility in work schedule,OT required at times
Required Education and/or Certificates/Credentials:
High School Diploma or equivalent
Is this the career opportunity you’ve been searching for Yes Then let us know about you – apply now!
Our Mission Statement:
* Take care of our customers
* Take care of each other
* Do what we say we are going to do
* Have fun
Diverse Workforce / EEO:
Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.
CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)