General Manager

Additional Information: This hotel is owned and operated by an independent franchisee, Benson's Hospitality Group. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job reference: 000049
Salary: $95,000 - $135,000
Department: Property Leadership
Location: Courtyard By Marriott Athens Downtown (390 E. Washington Street, Athens, GA 30601)
Division: Benson's Hospitality Group
Hours Per Week: 40

Job Description
General Manager

We, Benson’s Hospitality Group, are looking for a skilled and experienced leader to join our team as a General Manager. You will oversee all aspects of the property's operations, ensuring outstanding guest experiences, driving profitability, and creating a positive work environment for our team.

What will you do

•Align Departmental Objectives: Ensure all departments understand corporate goals (e.g., cost of sales, guest scores, labor costs, employee turnover, profitability) through regular training and documentation, reviewed monthly.
•Achieve Annual Goals: Meet approved annual objectives by managing all departments with best practices and delegating tasks to trained, qualified staff.
•Policy & Procedure Compliance: Ensure hotel operational policies and procedures are understood, interpreted, and followed by all direct reports.
•Budget & Capital Planning: Assist Accounting and Sales teams in preparing the annual operations and capital budgets.
•Administrative Compliance: Submit required reports (e.g., employee reviews, accident reports, payroll, purchase orders, inventory counts) on time to ensure compliance with property’s administrative needs.
•Operational Efficiency & Cost Control: Drive department efficiency and cost reduction by following the 5-5 Program: interview 5 guests and inspect 5 rooms daily, maintaining direct contact with operations.
•Staff Communication & Feedback: Regularly inspect staff work, provide daily feedback, and communicate objectives and results clearly.
•Management by Walking Around (MBWA): Conduct daily property walk-throughs to observe cleanliness, staff productivity, and guest satisfaction, reporting findings to management.
•Customer Satisfaction: Strive to meet or exceed customer satisfaction rankings within the Marriott system.
•Property Safety & Maintenance: Ensure the property is safe and well-maintained through regular inspections.
•Food & Beverage Standards: Maintain high-quality food and beverage offerings according to brand standards, ensuring financial targets are met.
•Sales & Marketing Collaboration: Work with the Sales team to improve room and outlet sales through promotional programs.
•Human Resources Compliance: Ensure adherence to professional supervisory practices, employee handbook, and training requirements across all departments.
•Employee Development: Ensure employees understand their responsibilities through clear job descriptions, regular performance reviews, and training.
•Performance Management: Conduct timely performance appraisals to ensure standards are met.
•Training & Development: Establish annual training objectives and ensure department-specific training is completed.
•Policy Enforcement: Ensure consistent communication and enforcement of corporate policies and procedures across departments.
•Staff Meetings & Communication: Hold daily stand-up and weekly staff meetings to review operations, identify opportunities, and discuss forecasts.
•Quality Management: Commit to Total Quality Management (TQM) by utilizing QA programs to address opportunities and problem areas.
•Community Engagement: Represent the hotel in local civic, professional, and community organizations. Build relationships to enhance market presence.
•Leadership by Example: Model professionalism, teamwork, and adherence to policies while fostering strong relationships with peers and staff.

About you

Experience - As an ideal candidate, you have knowledge of principles and procedures for Customer Service, P&L, Food and Beverage and Housekeeping management, ability to communicate with multiple levels of employees and customers. Basic computer skills with Microsoft Office.

Education - 4 Year Degree in Hospitality Management or Business Administration and at least 3-5 years of hands-on experience in Property Management.

What’s in it for you

Bensons Hospitality Group hotels offer a competitive and comprehensive benefits package for all full-time employees. We offer vacation, holiday pay, free single coverage health insurance + company paid life insurance, disability insurance, dental and vision insurance, 401K.

About us:

We are Benson’s Hospitality group. At Benson's Hospitality Group our focus is on supporting our talented team members who are motivated to provide an exceptional experience for our guests each and every day.

Unmatched opportunities await you! The next step in your career could lead to your greatest adventure. Click the “Apply” button to get started.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This company is an equal opportunity employer.

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