Service Technician

What You Will Be Doing:

We are seeking a reliable Assistant Property Managerwith an ambitious spirit to join our team! This role involves ensuring the efficient operation of the assigned property under the guidance of the Property Manager. You will handle leasing, collections, resident services, and maintenance task oversight.

Essential Job Duties:

AddressingDelinquencies and Evictions

• Initiate the eviction process, file necessary documents, and attend court hearings if required.

• Assist in the follow up of delinquencies.

Assisting with Managerial Duties

• Provide support for property operations in the Property Manager’s absence, as directed by the Property Manager and/or Regional Manager. All actions requiring manager approval must be obtained from the Property Manager or the Regional Manager.

• Assist with creating monthly reports including but not limited to renewals, rents, leasing, resident retention programs and maintenance.

• Assist with providing training and coaching support to office staff, as directed by the Property Manager.

• Responsible for attending staff meetings and taking minutes of the meeting if necessary.

• Assist the Manager with collection and processing of all payments and purchase orders.

• Assist Manager with any requested work to be done on the property.

Building Vendor Relations

• Build relationships with vendors and handle vendor statements for correct invoicing as needed

Overseeing Leases and Renewals

• Perform all activities related to apartment rentals, move-ins, resident insurance and lease renewals as needed.

• Assist in scheduling appointments for potential prospects and residents.

• Review and check accuracy of resident information, including resident account setup (Examples include names, lease dates, charges and credits).

• Process security deposit refunds

• Properly address resident concerns and promote positive resident relations.

• Assist with marketing and follow up of the leasing team unit inspections, thank you notes, approval letters, phone calls and lease signing schedules.

• Record all resident correspondence.

• Assist in validating prospect/resident rental eligibility using designated background verification process.

• Maintain renewal records in computer.

Compliance:

• Adheres to federal and state Fair Housing Laws as well as all company policies.

What We’llExpect from You:

• Associates degree (A.S, A.A.) from two-year college or university; or two to three years related experience and/or training; or equivalent combination of education and experience. Sales and/or Customer Service training required.

• Prior experience in property management or managerial experience in a sales or customer service role

• May require valid drivers’ license, along with good driving record and auto insurance, if traveling to multiple properties

• Outstanding interpersonal and communication skills required to interact with both residents and office staff

• Strong analytical and problem-solving skills required to effectively address and resolve issues that arise at the property

Please note that only candidates who meet the specified requirements will be contacted for an interview. Thank you for your interest in joining our team.

The Benefits of Employment:

• 20% Rent Discount

• $100 New Lease Commissions

• Property Staff Shared Renewal Commissions – paid monthly

• $300 Morgan Essentials – paid quarterly

• Employee referral payment program (as much as $750)

• Education/Tuition Reimbursement Program

• Medical, Dental, and Vision benefits

• Life/AD&D Insurance

• Long and short-term disability

• Retirement Plan - 401(k) Plan with company match

• Generous paid time off, including 10 holidays per year and sick leave

• Employee Assistance Program

• Additional employee discounts available!

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