ManTech is seeking a motivated, career and customer-oriented Lead Systems Administrator to join our team in Chantilly, VA ORSan Diego, CA OR Washington, DC.
Responsibilities include, but are not limited to:
Providing Tier II IT Systems support on a wide range of technologies, including: VMware vCenter, Horizon View, Site Recovery Manager, HPAC Secure Printing, HP Blade Servers, HP SANs, Certificate Services, DHCP, DNS, Active Directory, Group Policies and Microsoft Windows Operating Systems
Diagnosing and resolving the performance, security, and/or technical challenges related to the platforms listed above
Manage and enhance the experiences of VIP customers
Resolve any issues or concerns raised by VIP customers
Monitor and analyze VIP customer feedback to identify areas for improvement
Train and mentor staff on VIP service standards and best practices
Prepare and present reports on VIP service performance and metrics
Ensure compliance with program/customer policies and procedures
Writing Standard Operating Procedures (SOPs) to accomplish recurring tasks
Participating in processes throughout all phases of the ITIL Service Lifecycle, including submitting Change Requests
Performing requirements analysis, requirements gathering, and integration for all platforms listed above
Providing direction and guidance to less-experienced Systems Administrators
Investigating and resolving operational problems in conjunction with other engineering and technical personnel
Basic Qualifications:
Bachelor’s degree and 7+ years of related experience. A degree might be substituted with additional 4 years of experience
DoD 8570 IAT Level II Certification required
DoD 8570 Computing Environment Certification required within 6 months of hire; MCSA, VCP, or equivalent
Experience with Microsoft Windows 2008/2012/2016/2019 Servers; Microsoft Windows 10; administering Microsoft Exchange, Active Directory, and workstation and server hardware; administering Microsoft Office 2010/2016; administering DNS, Group Policy, and PKI; administering vSphere, Horizon View, data backup, and antivirus software; basic networking including DHCP/TCPIP; experience with deploying workstation images; and experience with thin and/or zero clients.
Knowledge of Microsoft Windows Systems, HP SANs, VMware products
Strong attention to detail and organizational skills
Strong communication, critical thinking, and problem-solving management skills
Proficiency in Microsoft Office Suite and CRM software
Experience using a Service Desk ticketing system, such as ServiceNow
Strong leadership and team management skills
Preferred Qualifications:
Working knowledge of Microsoft Windows systems, including DNS, Group Policy, and PKI
Working knowledge of applying security best practices from DISA and/or vendors.
Basic networking
ITIL Foundations certification
Proven experience in managing VIP services or high-profile clients.
Excellent communication and interpersonal skills.
Ability to manage multiple tasks and prioritize effectively.
Proactive and customer-focused mindset.
Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact ofissues.
Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of ITinfrastructure.
Security Clearance Requirements:
Physical Requirements:
Must be able to remain in a stationary position 50%.
The person in this position needs to occasionally move about inside the office to access file cabinets, office equipment, etc.
The person in this position frequently communicates with co-workers, management, and customers, which may involve delivering presentations.
Must be able to exchange accurate information in these situations.